Call Center Manager

14 hours ago


Peshawar City Tehsil, Pakistan Flylight Group Full time

5 days ago Be among the first 25 applicants

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Direct message the job poster from Flylight Group

Founder specializing in Business Operations and Enterprise Management

Company Description

Flylight Group is a diverse company specializing in electronics trading, telecom solutions, digital marketing, and business development. With a focus on excellence and innovation, we deliver reliable and innovative solutions to help businesses grow and stay competitive. Our expertise in telecom and connectivity ensures our clients and partners achieve long-term success.

Role Description

This is a full-time on-site role as a Call Center Manager located in Dubai. The Call Center Manager will be responsible for overseeing customer satisfaction, contact center management, analyzing performance metrics, managing teams, and ensuring effective communication within the call center.

Qualifications

  • Customer Satisfaction and Communication skills
  • Contact Center Management and Team Management skills
  • Analytical Skills
  • Experience in managing customer service teams
  • Strong leadership and problem-solving abilities
  • Excellent organizational and time management skills
  • Bachelor's degree in Business Administration or related field
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesMedia and Telecommunications

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