
Supervisor - Patient Access
5 days ago
You will be responsible to:
- Coach the Contact Center team (CSRs) on AKUH Contact Center System & Product knowledge.
- Answer all inbound calls and chats received at the Hospital Contact Center.
- Minimize shift leakages and daily shrinkage by utilizing complete login hours from each CSR.
- Respond to live queries of CSRs during their shift.
- Ensure appointment accuracy in OPMS from all CSRs as per given guidelines.
- Strong coordination with all departments (Clinic Supervisors / Coordinators and Unit Receptionists).
- Conduct random calls evaluation (both live and recorded) for performance evaluation and coaching.
- Assist Contact Center Management in achieving hourly & daily Service Level and Drop Ratio targets.
- Ensure compliance with all HR & Contact Center Policies & Procedures by himself & team.
- Assist the Contact Center Manager with other tasks/projects.
- Ensure weekly and monthly KPIs are achieved for self and team.
- Assist Coordinator / Manager Contact Center during monthly Root Cause Analysis and Training Need Analysis.
- Perform 8.5 hours shift duties 6 days a week including national holidays and perform overtime if required.
You should have/be:
- Minimum 3 years of Contact Center experience as Agent, Team Leader or Team Coordinator (minimum 2 years with AKUH Contact Center).
- Teamwork & team motivation skills.
- Coaching & counselling skills.
- Good knowledge of OPMS and AKUH Systems.
- Performance & KPIs management experience.
- Proficiency in MS Office (Word, Excel & PowerPoint).
- Reports Management & Data Analysis skills.
- Able to work in shifts and also on National Holidays.
Comprehensive employment reference checks will be conducted.
To ApplyYou should send your detailed CV to human.resources@aku.edu. Please mention the position "10005573" in the subject line.
Applications should be submitted latest by December 25, 2024.
#J-18808-Ljbffr-
Patient Services Supervisor
4 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Summary:">The Supervisor - Patient Access role is a key position that oversees the Contact Center team, ensuring they achieve performance targets. The supervisor will coach and counsel team members to improve their quality, efficiency, and productivity.">Key Responsibilities:">">Coach the Contact Center team on AKUH systems and product knowledge.">Answer...
-
Patient Care Manager
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeNursing Supervisor Role">We are seeking an exceptional Nursing Supervisor to join our team. In this role, you will be responsible for visiting patients in assigned units daily to review their condition, assess nursing care, and obtain feedback from patients. This will also involve addressing any issues or problems identified and updating management...
-
Contact Center Supervisor
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob OverviewThe role of Contact Center Supervisor is crucial in ensuring the smooth operation of our hospital's contact center.
-
Karachi, Sindh, Pakistan Aga Khan University Full timeEntityAga Khan University HospitalLocationIntroductionThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+...
-
Healthcare Professional
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob DescriptionThe role of a Registered Nurse involves providing high-quality, personalized care to patients. This includes administering medication safely, monitoring patient responses, and communicating reportable findings promptly.Responsibilities include demonstrating safe handling and proper use of equipment/supplies, counseling and educating patients...
-
Nursing Supervisor Job Opening
9 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeHealthcare Leadership RoleWe are seeking a skilled and experienced Nursing Supervisor to join our team. The successful candidate will be responsible for overseeing the delivery of high-quality patient care in our acute care setting.This is a shift job that requires working 24 hours, with periodic rotation of shifts. As a Nursing Supervisor, you will be...
-
Patient Care Coordinator
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking a dedicated individual to join our team as a Radiology Patient Care Attendant.This role involves transporting patients between the radiology department and other areas of the hospital, ensuring their safety and comfort at all times.Key responsibilities include checking patients' identification, providing them with appropriate attire, and...
-
Patient Care Coordinator
4 weeks ago
Karachi, Sindh, Pakistan US Oncology Network-wide Career Opportunities Full timeOverviewRegional Cancer Care Associates (RCCA) is looking for an exceptional Patient Care Coordinator I to join the team. This position serves as the patients medical liaison among the practice, hospital, support services, and payors. Relies on instructions and pre-established guidelines to perform the functions of the job. Learns how to appropriately apply...
-
Cleanliness Supervisor
3 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryWe are seeking a dedicated and detail-oriented Cleanliness Supervisor to join our team. The successful candidate will be responsible for ensuring a clean, safe, and healthy work environment.ResponsibilitiesSafeguarding the well-being of staff and patients by maintaining high standards of cleanliness and hygiene in assigned areas.Supervising...
-
Patient Care Attendant Radiology, Hospital
13 hours ago
Karachi, Sindh, Pakistan Aga Khan University Full timeThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It...