Customer Service Representative

4 weeks ago

North Nazimabad Town, Pakistan Bighornlaw Full time

We're looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you This is a hybrid role with the potential to go remote.

Responsibilities

  • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines.
  • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.
  • Work with the underwriting staff to resolve coverage questions.
  • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
  • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures.
  • Contributes to team effort by accomplishing related tasks as needed.
Qualifications
  • Two years of office experience, preferably in property and casualty insurance.
  • Proficient PC skills, including accurate and speedy keyboarding
  • Effective written and verbal communication skills, including excellent telephone skills.
  • Ability to keep information confidential.
  • A team player with proven customer service experience.
  • Problem-solving skills.
  • Participation in industry-related programs such as IIA, etc., is preferred.
  • Bilingual abilities (Spanish, Hmong, etc.) are a plus.
Compensation

$48,000 - $50,000 yr based on experience and paid on an hourly basis

About Rural Mutual Insurance

What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.

We created a welcoming place to work with friendly and professional leadership.We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.

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