Customer Service Representative

2 days ago

Saddar Town, Pakistan beBeeCustomerService Full time 50,000 - 70,000

Customer Service Representatives play a pivotal role in providing exceptional support to clients. We are seeking highly skilled professionals with 1-2 years of experience in customer-facing roles, showcasing excellent communication skills and a passion for delivering outstanding service.

Key Responsibilities
  • Effective Communication: Engage with customers from the UK, utilizing strong verbal and written communication skills to resolve queries efficiently.
  • Call Management: Manage high volumes of inbound and outbound calls, ensuring timely responses to customer inquiries.
  • Scheduling: Coordinate appointments for repair work, rearranging schedules as needed while keeping customers informed about upcoming visits.
  • Relationship Building: Foster strong relationships with engineers, colleagues, and customers by demonstrating a proactive approach and willingness to assist with workload.
  • Team Collaboration: Lead teams to provide prompt service to field engineers, facilitating seamless communication and efficient workflow.
  • Follow-up Calls: Conduct follow-up calls to ensure customer satisfaction and address any concerns.

Job Requirements: To excel in this role, you should possess excellent communication skills, be able to manage multiple priorities, and demonstrate a commitment to delivering top-notch customer service. If you're a team player with a passion for problem-solving, we encourage you to apply.

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