Gorgias Technical Customer Service Representative

3 weeks ago

Rawalpindi Cantonment, Pakistan Wear The Shield Full time

About the Job:

Are you ready to take on a senior role with a rapidly growing E-Commerce brand? We're on the lookout for a top-notch Gorgias Technical Customer Service Representative to join our dynamic team. This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, Technical Support, and more. It's an exciting opportunity to be part of one of the fastest-growing companies in the E-Commerce space and contribute to our continued success.

The Gorgias Team is looking for candidates who embody our Core Values: putting the customer first, striving for excellence, being 100% honest, taking extreme ownership, and maximizing impact. If you resonate with these values and are passionate about delivering outstanding customer service, we'd love to hear from you. The role operates from 8 AM to 5 PM CET, Saturday through Wednesday.

Responsibilities:

  • Provide technical support and troubleshooting for Gorgias CRM.
  • Manage Email, Data Analysis, Live Chat, and Troubleshooting tasks.
  • Address customer queries efficiently and handle backlogs.
  • Maintain professional and engaging communication with a focus on quality.
  • Ensure effective use of Gorgias by brands.

Requirements:

  • Minimum of 2 years of Customer Service experience is required.
  • Familiarity with Gorgias or similar CRMs is a plus.
  • Proficiency in English and strong organizational skills.
  • Experience in Technical Support and Troubleshooting.
  • Technical ability, problem-solving skills, and flexibility.
  • Leadership or management experience is desirable.

Technical Requirements:

  • Must have a personally-owned PC or laptop with at least an Intel i5 processor (or its equivalent).
  • A minimum internet speed of 15mbps for both upload and download.

Perks & Benefits:

  • Competitive Salary: $6 USD/hour
  • Paid training
  • PTO
  • Health Insurance + Dental Coverage
  • Permanent and Full-Time Work From Home Set-up
  • Recognition and performance incentives
  • Year-end bonus

How to Apply:

Copy and paste the following link into your browser: https://forms.gle/Ci4pje8Z7gJzkSpA9 and use the application code: JAZZHR.

We look forward to your application and encourage qualified candidates to apply

#J-18808-Ljbffr

  • Technical Customer Service Expert

    3 days ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    About the Job:About us, we're on a mission to deliver top-notch customer support and experience. We're seeking a skilled Gorgias Technical Customer Service Representative to join our team. This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, Technical Support, and more.This is an exciting opportunity to be part of a rapidly growing...

  • Customer Service Representative

    5 days ago

    Rawalpindi Cantonment, Pakistan TalentPop App Full time

    ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth stipendHoliday bonusesPermanent work-from-home setupOpportunities for career...

  • Customer Service Professional

    3 days ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    About Us">Our mission is to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.ResponsibilitiesAddress Customer Inquiries: Handle customer inquiries through various channels including email, phone, live chat, and/or social media.Assist...

  • Customer Service Representative

    3 days ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Customer Service RoleThis is a role that requires excellent communication skills to handle customer inquiries through various channels. The ideal candidate will have at least one year of experience in customer service and proficiency in English.About the JobWe are looking for individuals who can provide high-quality responses to customers, addressing their...

  • Customer Service Representative

    10 hours ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and organized individual to fill the role of Customer Service Representative. This position involves providing exceptional customer service, managing files and documents, and assisting with various tasks.

  • Customer Support Specialist

    3 days ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    A Technical Support Specialist RoleProvide technical support and troubleshooting for Gorgias CRM.Manage Email, Data Analysis, Live Chat, and Troubleshooting tasks.We operate from 8 AM to 5 PM CET, Saturday through Wednesday, with a focus on quality communication and effective use of Gorgias by brands.

  • Customer Service Representative

    2 weeks ago

    Rawalpindi Cantonment, Pakistan pak tech solutions Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Pak Tech Solutions in Rawalpindi. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering exceptional customer service on a...

  • Customer Service Representative

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Unicorn sourcing Full time

    Role DescriptionThis is a full-time, on-site position for a Customer Service Representative at Unicorn Sourcing, located in Rawalpindi. The role involves supporting customers, ensuring their satisfaction, delivering excellent service, and enhancing their overall experience.QualificationsCustomer service and support skillsAbility to ensure customer...

  • Customer Service Representative

    1 day ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeAre you looking for a challenging role that allows you to work well in a team? Do you have good communication and organizational skills? We are seeking a Customer Service Representative to join our team. As a key member of our team, you will be responsible for assisting customers and providing them with excellent...

  • Customer Service Representative

    3 days ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeKey Responsibilities:Customer Interaction: Respond to customer inquiries, resolve product or service issues, and provide accurate information.Account Management: Open and maintain customer accounts by recording account information, processing customer adjustments, and recommending products or services based on...