NETWORK OPERATION CENTRE

4 weeks ago

Islamabad, Islamabad, Pakistan Meraki Digital Marketing Limited Full time
NETWORK OPERATION CENTRE (NOC) ENGINEER – TELECOMMUNICATIONS (Full-Time)

1 day ago Be among the first 25 applicants

Founded in 2003, a leading international telecom provider committed to delivering innovative communication solutions worldwide. With a strong presence in the global market, we specialize in voice, sms, and integrated telecommunications services that empower businesses and enhance connectivity across borders.

As we continue to expand our operations, we are looking for dedicated back office staff to join our team in Pakistan. Our ideal candidates will play a crucial role in supporting our dynamic organization, ensuring smooth operational processes and contributing to our mission of redefining communication.

Join us and be part of a forward-thinking company that values collaboration, innovation, and excellence in the telecom industry. Please send you CV to noreen@merakidigitalmarketing.com

*Position Definition:*

This is an entry level position for Telecom Engineers to manage system monitoring & reporting, ticket flow handling, reporting and pro-actively troubleshooting the issues related with the traffic that the next-generation IP service provider company is into.

Checking QoS figures and customer need by day. Providing solutions and getting in contact with the costumers about the updates.

Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations. Enhancing corporate response goals to customer troubles.

*Responsibilities:*

NOC Engineer will have the following main duties;

· Monitoring, reporting and analyzing real-time, in-depth, network performance statistics for all network elements.

· Prioritizing multiple tasks, reporting and demands.

· Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system

· Establishing and maintaining co-operative working relationships with co-workers, engineers and account executives

*Required Skills/Background:*

· Bachelor degree in Statistics, Physics, Mathematics, Computer Sciences, Telecommunication or related field.

· VOIP Knowledge is a plus.

· Highly motivated for learning new technologies and acquiring new skills

· Exceptional attention to detail, analysis, problem solving, communication and organizational skills

· Good command of verbal and written English.

· Demonstrate team skills such as communication, process development, and support for team members, meeting commitments, accountability, reliability and good judgment.

· Willing to work in a shift system.

· Willing to work on national Holidays

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesAdvertising Services

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