Network Operations Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBeeProfessionalism Full time
IT Support Coordinator

We are seeking a highly organized and proactive professional to join our IT team as an IT Support Coordinator.

Your primary focus will be managing different IT tasks including Networking tasks, Desktop Support, Cabling activities and communicating clearly with both clients and technicians and maintaining high levels of customer satisfaction.

The successful candidate will act as the bridge between our clients and our Engineers/Partners, ensuring smooth coordination and timely execution of service tasks.

You will coordinate and monitor ongoing service requests and project tasks, resolving client queries efficiently and escalating issues when necessary.

Maintaining detailed service records and preparing performance reports is also a key responsibility of this role.

In collaboration with internal departments, you will ensure resource availability and project alignment.

This role requires excellent verbal and written communication skills, strong organizational and time-management abilities, problem-solving mindset with strong analytical skills, proficiency in using service management tools and platforms, familiarity with IT services, networking, or desktop support environments, ability to work under pressure and handle multiple priorities, and strong interpersonal skills for client and team interaction.

A Bachelor's degree in Information Technology, Computer Science, Software Engineering, Telecommunication Engineering or a related field is required. Fresh graduates or 1-2 years of relevant experience in IT services, Coordination or Client support is advantageous. CCNA Certification is desirable. Understanding of ITSM (Information Technology Service Management) principles is beneficial.

This is an entry-level position requiring a full-time commitment. The ideal candidate will have a strong understanding of IT systems and a passion for delivering exceptional customer service.

  • Skill requirements:
    • Verbal and written communication
    • Organizational and time-management
    • Problem-solving and analytical
    • Service management tool proficiency
    • Familiarity with IT services and networking

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