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Client Service Manager For Outdoor Advertising
4 weeks ago
Client Service Manager will supervise different sites located within Karachi and will be responsible for the overall direction, coordination, and evaluation of the staff and the department; carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
DETAIL OF RESPONSIBILITIES:- Respond to customer enquiries promptly.
- Work with internal departments for service requirements and enquiries and give instructions accordingly to ensure that the job can be done in time and accurately.
- Understand customer's needs and identify opportunities for improving the product solution, increasing utilization, and optimizing channel usage.
- Responsible for achieving the standards of quality.
- Review service performance with internal departments and clients and generate ways to continuously improve service level standards.
- Responsibilities include interviewing, hiring, and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
- Provide all necessary billing information in a timely and accurate fashion to clients and ensure that payments are made on time.
- Hold all departmental staff (CSD) accountable for quality and production and initiate necessary encouragement/disciplinary actions.
- Facilitate improved working relationships with government agencies.
- Communicate company expectations and goals to all site staff and hold each site accountable for meeting those goals.
- Track and report productivity for weekly and monthly reporting.
- Communicate regularly with staff and management regarding problems and rectify them promptly.
- Schedule routine visits to client sites to ensure quality and maintenance.
- Maintain a high level of internal and external customer service for the department.
- Assist in new business start-up processes as needed.
- Capable of handling complaints and all relevant administrative issues.
- Must be very customer-focused, proactive, and service-oriented.
- Excellent communication and interpersonal skills.
- Ability to meet deadlines.
- Can work late hours.
- Requires frequent traveling.
- Ability to develop the team on professional lines.
- Fluency in both spoken and written English.
- Computer literate.
Information Technology and Services - Lahore, Pakistan
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