Product Support Specialist

4 weeks ago

Karachi, Sindh, Pakistan Insignia Software Full time

Bachelor Degree in Computer Science or IT related Degree

Job type: In office, 7:00 AM - 4:00 PM (Edmonton), M-F; Remote

Salary: PKR 100K-200K per month

Description:

Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia's customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of all aspects of library management and will have an opportunity to help librarians and educators all over the world with their daily work.

Responsibilities:

This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.

  1. Providing phone and email support to troubleshoot user queries.
  2. Product enhancement recommendations to improve the product.
  3. Providing training to customers, either online or in person.
  4. Responsible for quality control/bug testing of new releases.
  5. Updating knowledgebase cases and release notes.
  6. Updating the user manual.
  7. Support product development through research and documentation.
Qualifications:
  1. IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
  2. 2-3 years experience preferred.
  3. People person with excellent phone/email manners.
  4. Excellent writing and typing skills.
  5. Someone who excels in solving technical problems.
Requirements:
  1. Must have stable internet access.
  2. Must have a computer.

Please submit your resume to include:

  1. Resume with Cover letter
  2. University transcript
  3. Subject: Position Product Support Specialist
Job Specification

IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.

People person with excellent phone/email manners.

Excellent writing and typing skills.

Someone who excels in solving technical problems.

Information Technology and Services - Edmonton, Canada

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