
Product Support Specialist
3 weeks ago
Bachelor Degree in Computer Science or IT related Degree
Job type: In office, 7:00 AM - 4:00 PM (Edmonton), M-F; Remote
Salary: PKR 100K-200K per month
Description:Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia's customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of all aspects of library management and will have an opportunity to help librarians and educators all over the world with their daily work.
Responsibilities:This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.
- Providing phone and email support to troubleshoot user queries.
- Product enhancement recommendations to improve the product.
- Providing training to customers, either online or in person.
- Responsible for quality control/bug testing of new releases.
- Updating knowledgebase cases and release notes.
- Updating the user manual.
- Support product development through research and documentation.
- IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
- 2-3 years experience preferred.
- People person with excellent phone/email manners.
- Excellent writing and typing skills.
- Someone who excels in solving technical problems.
- Must have stable internet access.
- Must have a computer.
Please submit your resume to include:
- Resume with Cover letter
- University transcript
- Subject: Position Product Support Specialist
IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
People person with excellent phone/email manners.
Excellent writing and typing skills.
Someone who excels in solving technical problems.
Information Technology and Services - Edmonton, Canada
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