Customer Support Specialist

2 days ago

Karachi, Sindh, Pakistan PIXARCH Full time 1,200,000 - 3,600,000 per year

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.
  • Provide accurate product/service information and guide customers through solutions.
  • Resolve customer complaints effectively, escalating issues when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Follow up with customers to ensure satisfaction and issue resolution.
  • Collaborate with internal teams (sales, operations, technical support) to meet customer needs.
  • Monitor customer feedback and suggest improvements for service and processes.
  • Adhere to company policies, procedures, and service standards.

Qualifications & Skills:

  • Bachelor's degree (preferred) or equivalent work experience.
  • Proven experience in customer service or client-facing roles.
  • Strong verbal and written communication skills.
  • Problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Proficiency in CRM systems, MS Office, or customer support software.
  • A positive attitude with a customer-first mindset.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • CS: 2 years (Required)

Work Location: In person

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