Senior Manager

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About CodeNinja

CodeNinja partners with global enterprises and innovative startups to deliver world-class technology and professional services. Our teams are trusted to lead mission-critical programs, scale operations, and deliver value through deep technical expertise and flawless execution. As we gear up for a new strategic engagement, we're looking for a results-driven leader to ensure exceptional service delivery and client satisfaction.

About CodeNinja

CodeNinja partners with global enterprises and innovative startups to deliver world-class technology and professional services. Our teams are trusted to lead mission-critical programs, scale operations, and deliver value through deep technical expertise and flawless execution. As we gear up for a new strategic engagement, we're looking for a results-driven leader to ensure exceptional service delivery and client satisfaction.

Position Overview

We're hiring a Senior Manager - Professional Services to lead one of our high-priority client engagements. This role will be responsible for overseeing delivery execution, client relationship management, and internal team performance across a multi-functional setup. It requires someone with strong strategic vision, hands-on leadership, and the ability to operate in a dynamic and fast-paced environment.

Key Responsibilities

Engagement Leadership

• Own the delivery lifecycle and ensure all client expectations and milestones are met
• Serve as the key liaison between client stakeholders and internal delivery teams
• Translate business goals into actionable delivery plan
  
  

Account Growth & Expansion

• Identify and pursue opportunities to expand the scope of services within the client organization
• Collaborate with sales, talent acquisition and leadership to develop and present proposals for new initiatives
  
  

Team & Operational Management

• Provide strategic guidance and oversight to project managers, engineers, and other functional leads
• Foster a collaborative and high-performing culture aligned with CodeNinja's values
• Monitor and enhance operational efficiencies across delivery pipelines
  
  

Client Relationship & Communication

• Build trusted relationships with client stakeholders through proactive engagement
• Conduct regular check-ins, reviews, and strategic planning sessions
• Handle escalations and provide timely, effective resolutions
  
  

Strategic Delivery Planning

• Work with internal leadership to continuously evolve service offerings and delivery strategies
• Identify opportunities for account expansion, optimization, and innovation
• Maintain a deep understanding of the client's evolving needs and industry dynamics
  
  

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Business, or related field (Master's preferred)
• 8+ years of experience in technology consulting, delivery, or professional services
• At least 3 years in a senior management or client-facing leadership role
• Strong expertise in delivery operations, team leadership, and stakeholder engagement
• Familiarity with agile methodologies, service management frameworks, and modern delivery tools
• Excellent interpersonal, communication, and problem-solving skills
  
  

Preferred Skills

• Experience working with international clients and cross-cultural teams
• Hands on with tools such as Jira and Confluence
  
  

Benefits

• Provident Fund
• Gym Membership
• Leaves as per the company policy
• Company-paid trips
• Easy Loan Facility for Employees
• Yearly increment
• Health Insurance (includes spouse and parents) (till the age of 80)

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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