
Application Support Engineer
2 days ago
Union Developers (Pvt.) Ltd. is currently seeking an individual for the position of Application Support Analyst based in Lahore, with a minimum of 3 to 5 years of experience in a similar role. For more information about the company, please visit our website.
Responsibilities:- Develop and maintain utilities and automated reporting tools to streamline operations and improve decision-making.
- Conduct user training sessions to ensure effective application use and adoption of new features.
- Coordinate with external vendors and development teams for issue resolution, application enhancements, and system updates.
- Support application implementations and provide front-end support during deployment and post-go-live phases.
- Create reports using queries and troubleshoot data/reporting issues in real-time.
- Automate recurring processes, track application issues, and document changes.
- Manage job scheduling, availability, clustering, and replication tasks related to applications.
- Troubleshoot performance issues impacting application usability.
- Monitor and maintain audit controls and log files to ensure data integrity and security compliance.
- Propose and implement stored procedures and functions to enhance control and automation.
- Coordinate cross-departmental training and support software implementation efforts.
- Manage user roles, accounts, and access levels within applications.
- Assist with report logs, user form edits, and UI/UX improvements.
- Prepare and deliver detailed reports and presentations for stakeholders and management.
- Analyze application performance metrics and resolve system issues promptly.
- Oversee development timelines for software updates and enhancements.
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Relevant certifications such as ITIL, Microsoft Certified: Azure Fundamentals, or SQL certification are advantageous.
- 3–5 years in application support, systems analysis, or software implementation.
- Experience troubleshooting software issues, conducting user training, and report generation.
- Experience working with cross-functional teams and third-party vendors.
- Support experience in 24x7 environments and incident management is preferred.
- Proficiency in SQL for report creation, data correction, and troubleshooting.
- Knowledge of application servers, job scheduling, clustering, and replication tools.
- Understanding of application auditing, logging, and access control management.
- Familiarity with scripting or automation tools.
- Experience with application lifecycle management and software implementation best practices.
- Knowledge of performance monitoring tools and support ticket management.
Mid-Senior level
Employment Type:Full-time
Job Function:Information Technology
Note: This job posting is active. Referrals can increase your chances of interviewing at Union Developers.
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