IT Support Engineer

4 weeks ago

Lahore, Punjab, Pakistan Rocket Lab Full time

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role:

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

What You'll Do:

  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails, and Slack channels
What We're Looking For:
    • Bachelor of engineering in computer science or equivalent
    • Minimum 1-3 years IT support experience
    • Strong knowledge of Windows, MacOS and Linux troubleshooting
    • Solid IT infrastructure knowledge and experience
    • Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
    • Customer Handling experience and technical troubleshooting Expertise
    • Proficient in verbal and spoken English
    • Flexibility and willingness to work varying hours and shifts
    • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
    • Call Center IT Support experience (preferred)

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote


#J-18808-Ljbffr

  • Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Saltech Sol Full time

    Bachelor's degree in Electrical Engineering or equivalent (fresh graduates are encouraged to apply)Routine maintenance and support services.Job Description: Support Engineer (Fresh Graduates)Responsibilities:- Provide technical support to customers through phone, email, or on-site visits.- Troubleshoot and resolve technical problems related to industrial...

  • Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Hirasoft Software Solutions Full time

    We immediately require a Support Engineer, graduate from reputable universities and having good communication skills with at least 2-3 years of related professional experience.The responsibilities would include the following:Provide technical support and assistance to internal networks and existing employees.Work across organization from time-to-time, to...

  • Linux Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Temok Full time

    We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide.You must have had extensive experience in technical support in this field and strong English communication skills.Job SpecificationJob Responsibilities:Manage...

  • Technical Support Engineer

    3 weeks ago

    Lahore, Punjab, Pakistan Caxtek Full time

    We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.Education:BS Engineering from a well-reputed University or 7th and 8th semester student.Responsibilities:• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems...

  • Senior Application Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan Stewart Pakistan Private Limited Full time

    Be part of a company undergoing an organizational change with goals that will challenge the industry standards. We are looking for innovators who are as committed to shaping the future of the company as we are. If you are a highly experienced Systems Engineer who is driven to provide complex system level support, work face to face with company stakeholders...

  • Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan FAST NU Full time

    Install and configure computer applications.Monitor and maintain computer networks.Configure operating systems.Resolve issues related to the network.Prioritize and manage the workflow.Diagnose, troubleshoot, and resolve issues using customer input.Design computer systems that meet specific requirements.Learn and work with emerging technologies.Act as the...

  • QA Automation Engineer

    3 weeks ago

    Lahore, Punjab, Pakistan Vertex IT Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Vertex IT SolutionsHR Manager|Talent Aquisition Lead| Business Development Executive|We are seeking a detail-oriented and skilled QA Automation Engineer with hands-on experience in UI testing, web testing, and mobile testing. The ideal candidate will be...

  • Customer Support Engineer

    3 weeks ago

    Lahore, Punjab, Pakistan Overjet Full time

    Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all.Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new...

  • Lead Software Engineer

    5 days ago

    Lahore, Punjab, Pakistan Logica IT Solutions Full time

    Logica IT Solutions is an equal opportunity employer, offering a great work environment, challenging career opportunities, and competitive compensation.A Lead Software Engineer will work in a team comprising Software Engineers, User Interaction Designers, Software Architects, and the Project Management team to lead the design, development, and delivery of...

  • Quality Assurance Automation Engineer

    3 weeks ago

    Lahore, Punjab, Pakistan Vertex IT Solutions Full time

    Direct message the job poster from Vertex IT SolutionsMcKinsey Forward Alumni| Technical Recruiter | International Recruiter | Head Hunter | HR Manager | Contract Preparations | Performance Management…We are looking for a skilled and detail-oriented QA Automation Engineer with hands-on experience in Playwright and Selenium to join our Quality Assurance...