Manager - Technical Services ( Global Network Pakistan)

1 week ago

Karachi, Sindh, Pakistan Mashreq Full time
Manager - Technical Services (Mashreq Global Network Pakistan)Manager - Technical Services (Mashreq Global Network Pakistan)

Direct message the job poster from Mashreq

Talent Acquisition | Diversity and Inclusion | HR Generalist | Technical Recruitment | Executive Search

Job Purpose

  • Design and Implement Microsoft Exchange Server infrastructure for large enterprise
  • Design and implement Exchange online and Hybrid infrastructure
  • Design and Implement Active Directory and Azure AD / Entra ID infrastructure
  • Configure, monitor, and maintain email security platforms, Cisco ESA & Microsoft Defender for Office 365.
  • Identify and mitigate email-based threats, including phishing, spam, malware, and spoofing attacks.
  • Implement email encryption, DLP policies, and secure email gateways.
  • Conduct regular security audits, penetration testing, and threat analysis.
  • Collaborate with IT and security teams to develop incident response plans.
  • Stay updated on emerging threats and email security trends.

Key result Areas

  • Daily Monitoring of applications, Services and System alerts under the unit.
  • Timely escalation of issues and problems that are identified.
  • Root cause analysis to prevent recurrence of problems.
  • Service ticket management
  • Ensure compliance of all desktop systems and applications as per baselines.
  • Deployment of approved changes, patches and bug fixes.
  • Strict adherence to change management process
  • Work independently and as part of project team, on needs basis
  • Manage and ensure smooth running of released systems by monitoring and performing housekeeping activities and necessary fixes for errors.
  • Incident management - Prompt reporting of production issues with impact analysis and taking necessary action for rectification
  • System, Administration and performance tuning based on requirements.
  • Follow and implement Information Security policies and guidelines

Knowledge, Skills and Experience

Mandatory Experience for Email Security Specialist

  • Hands-on experience in Active Directory and Azure AD/Entra ID security implementations
  • Hands-on experience managing and securing Microsoft Exchange Server and Exchange Online environments.
  • Proficiency in configuring and maintaining Cisco Email Security Appliance (ESA) for advanced threat protection.
  • In-depth knowledge of Exchange Online Protection (EOP) for spam filtering, malware detection, and phishing prevention.
  • Expertise in implementing and troubleshooting email authentication protocols like DMARC, SPF, and DKIM.
  • Expertise in SMTP and email routing and troubleshooting.
  • Experience monitoring and mitigating threats like phishing, spoofing, and ransomware in enterprise email systems.
  • Proven ability to manage secure email gateways (SEGs) and enforce encryption and DLP policies.
  • Familiarity with analysing email headers and logs to investigate security incidents.
  • Competence in integrating email security tools with SIEM platforms for centralized threat monitoring.
  • Knowledge of cloud-based email security solutions and hybrid environments is a strong advantage
  • Personal skills
  • Excellent analytical and problem management skills.
  • Dedicated approach to service management
  • Excellent interpersonal, leadership and team working skills
  • Cost tracking, reporting and overall financial tracking of a unit
  • Good communication and negotiation skills - both verbal and written
  • Strong cultural awareness and knowledge
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology and Finance
  • IndustriesBanking

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