Call Center Sales Manager

4 weeks ago

Rawalpindi Cantonment, Pakistan YP2G Full time

YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a HANDS-on position where sales targets and performance are paramount. The positions are diverse and extremely responsible; your job responsibilities encompass all areas of Call Centre Management – ranging from recruitment, training, and motivation of a telesales team to achieving and surpassing company sales objectives.

The role of a Call Centre Sales Manager is a rewarding and exciting career opportunity, where you can grow and strive to be one of our best, and your long-term career aspirations with YP2G are guaranteed.

Scope of Work:

  • Drive, manage, develop & coordinate open enrollment of university students, fresh graduates, and young employed/unemployed professionals of Pakistan into YP2G online courses by reaching out through a lead nurturing mechanism.
  • Ensure efficiency, productivity, and profitability of the program.
  • Responsible for the proper financial functions and smooth operation of the program.
  • Maintain client relations and development of business growth, with the introduction of existing and new contacts within the education industries and nurturing of resulting relationships with the aim of business generation.
  • Effectively recruit, train, and motivate a team of telemarketers on an ongoing basis in order to achieve the forecasted sales results within the allocated time and budget levels.
  • Generate ideas and competitions aimed at motivating staff and generating a higher volume of sales.
  • Ensure adherence to Admin, Finance, and HR policies.
  • Development of business strategies and tactics in pursuit of YP2G's goals and objectives.
  • Development of related operational, financial, and marketing plans and forecasts.
  • Ensure weekly performance of telemarketer(s) and program are in pursuit of YP2G's goals and objectives as well as margins.
  • Conduct effective recruitment, training, and encouragement program management for staff and telemarketers.
Job Specification
  • Bachelor's degree or above
  • At least three years of outbound telemarketing experience with 1 year of team leader or supervisor experience
  • Good leadership skills with a Can Do attitude
  • Good verbal and written communication skills in English & Urdu
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