QA Executive

3 weeks ago

Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

Position Overview: We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and compiling daily, weekly, and monthly reports. As the role evolves, the QA Executive will take on additional responsibilities, contributing to comprehensive quality assurance across all relevant areas.

Key Responsibilities:

  • Call Evaluations: Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.
  • Email and Chat Evaluations: Review sales-related email and chat communications for clarity, professionalism, and effectiveness. Ensure emails and chats align with brand tone and customer engagement standards.
  • Leads Monitoring: Monitor inbound sales leads to ensure proper handling and response time. Evaluate the quality of inbound lead engagement and compile reports accordingly.
  • Account Audits: Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ad-Hoc Audits: Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.
  • Trends Monitoring and Data Analysis: Monitor trends and data related to sales performance, customer behavior, and quality metrics. Use data analysis to identify areas for improvement and report on performance trends.

Requirements:

Required Skills and Qualifications:

  • Graduation (Bachelor's degree or equivalent).
  • Proven experience in Inside/Remote sales, and quality assurance in a relevant line of business.
  • Excellent verbal and written English communication skills.
  • Strong analytical and observational skills to assess sales communications, identify and report performance gaps.
  • Proficiency in QA tools, CRM systems (HubSpot).
  • Knowledge of sales processes, call structure, and B2B dynamics.
  • Knowledge of quality assurance metrics, modules, and rubrics.
  • Proficiency in using data analytics tools.
  • A self-starter with strong organizational and time-management abilities.

Preferred Qualifications:

  • Experience in Tele-sales, preferably in B2B sales environments.
  • Awareness of Quality Assurance metrics.
  • Knowledge of B2B sales Dynamics.
  • Prior experience in quality assurance reporting.
  • Excellent verbal and written English communication skills.

Working Conditions:

  • Full-time position (12:00 PM - 09:00 PM).

Reports to: Manager Quality Assurance

Benefits:

  • Fuel Allowance
  • Medical Insurance
  • Free Lunch Facility (In-house)
  • GYM Passport (Panel Gym's Free of Cost)
  • Participatory Fund
  • Market Competitive Salary
  • Learning & Challenging Work Environment
  • Amazing Work Culture
  • Paid Time off
  • Group Life Insurance
  • Gratuity
  • Maternity Leaves and many more

Seniority level: Entry level

Employment type: Full-time

Job function: Business Development

Industries: IT Services and IT Consulting

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