QA Executive Role Summary

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

QA Executive Role Summary

This QA Executive role involves evaluating and assessing B2B sales calls, emails, and chats for quality, accuracy, and adherence to guidelines.

Responsibilities:

  • Evaluate and assess B2B sales calls for quality and accuracy.
  • Provide detailed feedback and actionable recommendations for improvements.

Email and Chat Evaluation Details:

  • Review sales-related email and chat communications for clarity and effectiveness.
  • Ensure emails and chats align with brand tone and customer engagement standards.

Inbound Lead Monitoring Key Tasks:

  • Monitor inbound sales leads to ensure proper handling and response time.
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement.

Coaching and Feedback Sessions Overview:

  • Conduct coaching sessions based on findings from call, email, and chat evaluations.
  • Offer constructive feedback to improve performance and overall customer experience.

Regular Account Audits:

  • Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ensure all accounts meet required standards and compliance guidelines.

Random Ad-Hoc Audits:

  • Conduct random audits on calls, emails, and other sales interactions as needed.
  • Provide feedback and improvement suggestions based on audit findings.

Performance Audit Highlights:

  • Conduct audits on marketing campaign results by analysing generated leads versus conversions.
  • Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement.

Training Sessions Overview:

  • Plan and conduct training sessions aimed at improving sales performance and customer engagement.
  • Address specific areas of improvement based on audit findings and trends.

Monitoring Trends and Metrics:

  • Monitor trends and data related to sales performance, customer behaviour, and quality metrics.
  • Use data analysis to identify areas for improvement and report on performance trends.

  • Recruitment Executive Role Summary

    1 day ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Recruitment Executive Role SummaryWe are seeking a skilled and experienced Recruitment Executive to join our team. As a key member of our HR department, you will be responsible for managing the full-cycle recruitment process, sourcing top talent, and providing exceptional candidate experiences.Salary and BenefitsThe successful candidate will receive a...

  • QA Executive

    3 days ago

    Islamabad, Islamabad, Pakistan iGATE Technology Full time

    We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions....

  • QA Executive

    3 weeks ago

    Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Position Overview: We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and compiling daily, weekly, and...

  • QA Executive

    3 weeks ago

    Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions....

  • QA Executive

    6 days ago

    Islamabad, Islamabad, Pakistan iGate Full time

    We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions....

  • QA Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan WRP Full time

    WRP is a digital entertainment studio specializing in mobile games. we.R.play is the leading game developer in Pakistan, committed to delivering high-quality games and art worldwide.we.R.play offers various creative services, including QA, 2D & 3D Art, Video & Static Ads, Content & Game Design, Game Engineering, and other specialized services.Role...

  • QA Manager

    4 weeks ago

    Islamabad, Islamabad, Pakistan Translation Empire PK Full time

    Job DescriptionWe are looking for an experienced and detail-oriented Manual QA Manager with over 15 years of expertise in quality assurance to lead our QA efforts. The ideal candidate will be responsible for managing and mentoring QA teams, creating and executing comprehensive test strategies, ensuring adherence to QA best practices, and driving continuous...

  • QA Manager

    4 weeks ago

    Islamabad, Islamabad, Pakistan Smart Brains Technologies Pvt. Ltd Full time

    Smart Brains Technologies Pvt. Ltd, PakistanJoin Our Team as QA Manager or QA ExecutiveWe are a leading telecommunications company seeking dedicated individuals to fill the roles of QA Manager and QA Executive.Responsibilities:Develop and implement quality assurance processes and procedures.Monitor and evaluate inbound and outbound calls to ensure adherence...

  • QA Manager

    3 weeks ago

    Islamabad, Islamabad, Pakistan Translation Empire Full time

    Job DescriptionWe are looking for an experienced and detail-oriented Manual QA Manager with over 15 years of expertise in quality assurance to lead our QA efforts. The ideal candidate will be responsible for managing and mentoring QA teams, creating and executing comprehensive test strategies, ensuring adherence to QA best practices, and driving continuous...

  • QA Engineering Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job SummaryA QA Engineer is responsible for designing and implementing tests, debugging, and defining corrective actions. They will also review system requirements and track quality assurance metrics. Engineers have a responsibility to mentor their juniors and build team strength through training.