E-Commerce Customer Service Specialist

4 weeks ago

Lahore, Punjab, Pakistan Zanbeel Private Limited UK Full time
Job Description:

We are a fast-growing e-commerce business operating on Amazon, eBay, and other marketplaces in UK and USA . We are looking for a highly motivated, detail-oriented, and tech-savvy Customer Service Specialist to join our team.

The ideal candidate will have excellent English communication skills, strong analytical ability, and a passion for solving problems. You'll be handling customer service inquiries, returns, disputes, and account health across multiple marketplaces.

Key Responsibilities:

  • Handle customer inquiries, messages, and cases across Amazon and eBay
  • Communicate clearly and professionally with customers in written English.
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Manage return requests, and coordinate with couriers .
  • Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
  • Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback.
  • Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
  • Collaborate with internal teams (warehouse, fulfillment, suppliers) to ensure smooth operations.
  • Document customer service processes and contribute to the development of SOPs for future growth.
  • Stay updated on Amazon, eBay, and marketplace policy changes to ensure full compliance.

Key Requirements:

  • Excellent English communication skills (written).
  • Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions.
  • Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms.
  • Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred
  • Experience managing returns and coordinating with couriers.
  • Strong attention to detail and organizational skills.
  • Ability to work independently, manage multiple tasks, and meet deadlines.

Benefits:

  • Competitive salary
  • Performance bonuses
  • Flexible working hours (Both US and UK shifts available)
  • Long-term growth opportunities
  • Supportive team and ongoing training

Applicants from Johar Town and nearby areas will be preferred.

Job Specification:
  • Excellent English communication skills (written).
  • Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions.
  • Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms.
  • Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred
  • Experience managing returns and coordinating with couriers.
  • Strong attention to detail and organizational skills.
  • Ability to work independently, manage multiple tasks, and meet deadlines.
#J-18808-Ljbffr

  • E-commerce Specialist onsite

    4 weeks ago

    Lahore, Punjab, Pakistan Unspecified Full time

    Industry: Web DevelopmentLocation: LahoreWe are hiring E-commerce Specialist onsite Job Responsibilities:_– Manage and maintain our e-commerce platform (Shopify/WordPress)– Optimize product listings, categories, and tags for better search visibility– Develop and implement effective product pricing strategies– Collaborate with the marketing team to...

  • E-commerce Operations Specialist

    15 hours ago

    Lahore, Punjab, Pakistan beBeeEcommerce Full time

    Join Our E-commerce TeamWe are looking for a skilled and detail-oriented individual to join our team as an e-commerce specialist. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day success of our Shopify storefront.Key responsibilities include:Optimizing product descriptions across all Shopify listings for...

  • E-commerce Operations Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan Cozmetica Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Cozmetica.pkCozmetica.pk (a leading e-commerce cosmetics platform) and OneSkin (our skincare brand) are looking for an E-commerce Operations Specialist to join our growing team in LahoreIf you are detail-oriented, data-driven, and excited to work in a fast-paced...

  • E-commerce Operations Manager

    15 hours ago

    Lahore, Punjab, Pakistan beBeeExpert Full time

    Job Title:Local E-commerce Specialist",{1}Responsibilities:Manage local e-commerce operationsTrack inventory and fulfill orders accuratelyCommunicate with vendors and customersMaintain CMS and spreadsheets for reporting{1}Requirements:Experience in e-commerce platforms like Daraz, Shopify, WooCommerceKnowledge of inventory systems & toolsMultitasking &...

  • E-Commerce Marketing Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Cool Point (Pvt.) Ltd. Full time

    E-Commerce Marketing Specialist Cool Point (Pvt.) Ltd., Pakistan The E-commerce Personalization Marketing Specialist will help create and implement a personalization strategy for our website. You will partner with our Online Merchandising and Personalization team to further advance the progress made in creating a more personalized and relevant experience for...

  • Social Media Specialist For E-Commerce

    3 weeks ago

    Lahore, Punjab, Pakistan Gadegit Online Shopping Store Full time

    Are you passionate about social media and e-commerce? Do you have a knack for creating engaging content and driving brand awareness? We are seeking a talented Social Media Specialist to join our team and take our e-commerce brand's social media presence to the next level.Responsibilities:Develop and execute social media strategies to increase brand...

  • E-commerce Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Merchnain Full time

    E-commerce Executive (Customer Experience + Store Management)Get AI-powered advice on this job and more exclusive features.At #Merchnain, we're growing fast and expanding our network of online stores. To keep pace, we're seeking a smart, proactive, and detail-oriented E-commerce Executive who can oversee daily store operations and provide exceptional...

  • Sales Development Representative

    3 weeks ago

    Lahore, Punjab, Pakistan E-Commerce Villa Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from E-Commerce VillaHR Manager @ E-Commerce Villa | People & Culture Manager | Skilled in Talent Acquisition | DM for Paid Promotions | International Recruiter | HR… Experience: 2 to 5 years (Experienced candidates only) Department: Sales & Business...

  • E-commerce Operations Leader

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time 4,000,000 - 8,000,000

    As a key player in e-commerce operations, we are seeking an Assistant Manager to oversee daily activities and drive business growth.Key Responsibilities:Manage e-commerce warehouse operations, ensuring efficient order processing, dispatching, and customer engagementCollaborate with teams to develop strategies for improving sales and customer...

  • Partnership Opportunity in E-commerce

    24 hours ago

    Lahore, Punjab, Pakistan Ale-Rashid Full time

    Partnership Opportunity in E-commerce (eBay & Online Selling) – UK BasedDirect message the job poster from Ale-Rashid.I am currently running e-commerce operations on eBay and other online selling platforms. Due to rapid growth, I am looking to connect with people in the UK who are genuinely interested in e-commerce and online business.This is not a typical...