E-Commerce Support Professional

5 days ago

Sukkur, Sindh, Pakistan beBeeCustomerService Full time £28,000 - £40,000

Job Title: E-Commerce Customer Service Specialist

Job Description

We are seeking an experienced customer service professional to join our team. The ideal candidate will have excellent English communication skills, strong analytical ability, and a passion for solving problems.

Key Responsibilities:

  • Handle customer inquiries, messages, and cases across multiple marketplaces.
  • Communicate clearly and professionally with customers in written English.
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Manage return requests and coordinate with couriers.
  • Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
  • Proactively handle claims and cases related to customer service.
  • Monitor account health on marketplaces, including Order Defect Rate (ODR) and Seller Performance Standards.
Required Skills and Qualifications

To be successful in this role, the ideal candidate will possess:

  • Excellent English communication skills (written).
  • Strong analytical and problem-solving skills - ability to analyze situations and recommend effective solutions.
  • Tech-savvy - comfortable using online tools, spreadsheets, and marketplace platforms.
  • Familiarity with seller central and seller hub would be preferred.
  • Experience managing returns and coordinating with couriers.
  • Strong attention to detail and organizational skills.
  • Ability to work independently, manage multiple tasks, and meet deadlines.
Benefits

As a member of our team, you will enjoy:

* Competitive compensation package

* Opportunities for career growth and development

* Collaborative and dynamic work environment

* Recognition and rewards for outstanding performance

Others

We offer a fast-paced and supportive work environment that encourages creativity, innovation, and collaboration. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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