
Customer Service Representative
6 hours ago
Job Opportunity
We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring excellent service standards and maintaining high customer satisfaction.
Key Responsibilities
- Provide exceptional interaction and problem-solving skills to maintain customer service quality.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Manage high call volume, handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Requirements
- Excellent communication and active listening skills in English are essential along with customer support experience.
- A bachelor's degree is preferred.
- 1-2 years of experience is preferred.
- US-based customer service experience is required.
- Flexibility in assigned scheduled shift hours is necessary.
Benefits
We offer a dynamic work environment and opportunities for growth and development.
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