
Business Development Excutive
2 weeks ago
Manage inbound and outbound customer calls in a timely manner. Identify customers' needs and wants, and provide clear information. Research and provide solutions to customer issues. Recognize opportunities to upsell products and services. Follow company communication scripts. Keep records of conversations in the call center database. Attend educational seminars when assigned. Build strong customer relationships and follow the customer engagement strategy. Meet qualitative and quantitative targets.
Job Specification- Previous experience in a customer support role
- Track your work daily and compare it to benchmarks
- Strong phone and verbal communication skills
- Adaptable to different personality types
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