Customer Support Representative

4 weeks ago

Karachi, Sindh, Pakistan Rayssoft Full time

We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Representative. As a key member of our customer service department, you will be responsible for providing exceptional assistance and support to our valued customers. This is a fantastic opportunity for someone with 1-2 years of experience in customer support who is proficient in English verbal and written communication, as well as Excel proficiency.

No. of Vacancies

1

Specific Skills
  1. Proven experience as a Customer Support Representative or a similar role for 1-2 years.
  2. Excellent verbal and written communication skills in English, with the ability to effectively articulate information and instructions to customers.
  3. Proficiency in using Excel to analyze data, create reports, and maintain customer records.
  4. Strong problem-solving and decision-making abilities, with a customer-centric approach.
  5. Exceptional patience, empathy, and listening skills when dealing with customers.
  6. Ability to multitask and prioritize tasks in a fast-paced environment.
  7. Strong attention to detail and accuracy in documentation and data entry.
  8. Ability to work independently as well as collaboratively within a team.
Responsible For
  1. Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and messages.
  2. Resolve customer complaints and issues efficiently, aiming for first-call resolution whenever possible.
  3. Provide accurate and detailed information about products, services, policies, and procedures to customers.
  4. Ensure customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.
  5. Document all customer interactions accurately in the CRM system.
  6. Collaborate with the production department and the team lead to address customer concerns and find effective solutions.
  7. Identify and escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
  8. Follow up with customers to ensure their inquiries have been resolved to their satisfaction.
  9. Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  10. Update the Head CSR timely about any unresolved customer query.
Job Nature

Full Time

Experience Requirements

1-2 years.

Job LocationJob Level

Jr. Position

How to Apply

Interested candidates can send their resumes to contact@rayssoft.co mentioning "Job Title" in the subject line.

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