
Business Account Manager
5 days ago
Direct message the job poster from Zong CMPak Ltd
Assistant Manager HR Operations at Zong CMPak LtdPosition: Business Account Manager
Location: Lahore
Reporting to: Regional Business Head Sales & Services
Job Type: Permanent
Job Purpose:
- To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region.
Job Responsibilities:
New Business Development:
- Meeting Monthly Sales Targets in terms of Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud/International Business segments.
- Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base.
- Seeking new business ventures.
- Developing customized solutions for the corporate sector.
- Ensuring the clearance of outstanding amounts from existing customers.
- Meeting monthly assigned sales targets.
- Exploring and driving new growth avenues through an existing client base.
Customer Retention/CHURN:
- Prevention, Retention & churn management for assigned portfolio.
- Meet the assigned churn targets.
- Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams.
- To retain, service & grow large & SME accounts.
- Achievement of assigned regional sales & service targets.
- Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints.
- Responsible for providing monthly invoices to the tagged portfolio & billing collection management.
- Timely identification of problems and duly managing customer service establishments that leads to new referrals.
- Revenue assurance as per management assigned targets.
- Ensure smooth customer handling and customer experience management.
Eligibility Criteria (Education, Knowledge, Experience and Skills):
Education:
- Candidate must have a minimum of Bachelors Degree. However MBA degree will be preferred.
Work Experience:
- 2 to 3 years same Industry.
Skills – Generic:
- Time Management Skills
- Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner.
- Written communication skills, must be able to write professional emails for internal & external customers.
- Innovative & proactive, self-motivated & flexible.
- Proficiency in Microsoft Office Suite.
Skills – Job Specific:
- Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred.
- Able to compare telecom operator packages & able to show the comparative advantages to customers.
- Specialized in Portfolio Management & Collection.
- Good with numbers, price comparisons & ability to drive retention & new business in the Corporate market.
- Good market reach & having relationships with business groups in Lahore.
Not Applicable
Employment typeFull-time
Job functionSales
IndustriesTelecommunications
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