
English Speaking Customer Service Representative
22 hours ago
We are a leading logistics and supply chain company based in Preston, UK. We are seeking an English Speaking Customer Service Representative with at least 5 years of experience to support our mission of revolutionizing last-mile delivery and enhancing customer experiences.
Responsibilities- Handle customer inquiries and resolve issues via phone, email, and chat in a timely manner.
- Provide accurate product information and order updates to customers.
- Collaborate with logistics and operations teams to ensure smooth delivery processes.
- Maintain detailed records of customer interactions and feedback.
- Assist in streamlining customer service procedures for efficiency.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and customer-focused approach.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Previous experience in the logistics or supply chain industry preferred.
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