
Help Desk Ticket Dispatcher
20 hours ago
The Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams. The dispatcher ensures clear communication, proper resource alignment, and adherence to SLAs, while providing exceptional customer service and maintaining operational efficiency.
Essential Duties & Responsibilities
Ticket Management
- Serve as the first point of contact for incoming tickets via, email, and ticketing system
- Validate and log service requests with complete and accurate information
- Categorize, prioritize, and assign tickets to appropriate technical teams
- Monitor ticket queues and reassign or escalate requests to ensure SLA compliance
- Perform quality checks on tickets to ensure documentation accuracy and completeness
- Track and balance workload across support teams, ensuring optimal resource utilization
- Proactively monitor technician availability and assign tickets based on skill set, workload, and urgency
- Assist with reporting by documenting metrics such as ticket volume, SLA adherence, and escalation trends
- Follow standard operating procedures (SOPs) and contribute to process documentation updates
- Participate in daily standups and shift handovers to ensure smooth knowledge transfer
- Perform other duties as required by management
Knowledge, Skills & Abilities
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent verbal and written communication skills for customer and team interactions
- Strong problem-solving and decision-making skills to correctly prioritize and route tickets
- Basic knowledge of IT concepts (networks, servers, applications, end-user devices)
- Ability to remain calm and professional under pressure, particularly during high-severity incidents
- Proficiency in using ticketing/ITSM systems (ConnectWise)
- Strong customer service orientation with a focus on empathy, patience, and professionalism
- Attention to detail in documenting ticket activity and updating records accurately
- Ability to follow escalation procedures and think critically when determining urgency
- Familiarity with SLA/OLA tracking and performance metrics
- Proficient with Microsoft Office Suite and collaboration tools (Teams, Slack, Zoom)
-
Help Desk Ticket Dispatcher
1 day ago
Lahore, Punjab, Pakistan ICE Consulting Full timeJob SummaryThe Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams. The dispatcher ensures clear communication, proper resource...
-
Help Desk Support Specialist
19 hours ago
Lahore, Punjab, Pakistan beBeeHelpDesk Full timeJob Title: Help Desk Support SpecialistJob SummaryThis role plays a vital part in ensuring seamless IT service delivery. As the first point of contact for customer requests, you will be responsible for logging, validating, prioritizing, and dispatching tickets to the relevant support teams.Your key responsibilities include:Serving as the initial point of...
-
IT Support Coordinator
3 hours ago
Lahore, Punjab, Pakistan beBeeHelpDesk Full timeJob SummaryThe Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams.Essential Duties & ResponsibilitiesTicket ManagementServe as the...
-
Dispatcher
2 weeks ago
Lahore, Punjab, Pakistan Haulmates Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At Haulmates, we provide professional logistics and cargo solutions across the United States. Our services include 24/7 freight dispatching, compliance and documentation management, invoice and payment handling, dedicated support, and safety and risk...
-
Dispatchers & Sales Representatives
1 day ago
Lahore, Punjab, Pakistan 4 Wheels Dispatch Full timeDirect message the job poster from 4 Wheels DispatchOrange is Grey | 4 Wheels Dispatch | Clinical PsychologistCompany Description4 Wheels Dispatch provides dispatch services to US based clients.Role DescriptionThis is a full-time on-site role for Dispatchers & Sales Representatives located in Lahore. Individuals in this role will be responsible for...
-
Lahore On-Site Dispatch Coordinator
19 hours ago
Lahore, Punjab, Pakistan beBeeDispatcher Full timeRole Description">This is a full-time on-site role for Dispatchers & Sales Representatives located in Lahore.Individuals in this role will be responsible for coordinating and dispatching vehicles, managing logistics, and ensuring timely deliveries.Daily tasks involve communication with drivers and customers, handling inquiries, problem-solving, and using...
-
Receptionist
3 weeks ago
Lahore, Punjab, Pakistan PakWheels Full timeWe are seeking a smart, dedicated, and detail-oriented Female Front Desk Officer to be the face of our tech company. The ideal candidate will possess a pleasant personality, excellent communication skills, and the ability to manage multiple front desk operations efficiently while maintaining a professional and welcoming environment.This role requires someone...
-
Receptionist
3 weeks ago
Lahore, Punjab, Pakistan PakWheels Full timeWe are seeking a smart, dedicated, and detail-oriented Female Front Desk Officer to be the face of our tech company. The ideal candidate will possess a pleasant personality, excellent communication skills, and the ability to manage multiple front desk operations efficiently while maintaining a professional and welcoming environment.This role requires someone...
-
Sales Agent for Truck Dispatch Campaign
1 day ago
Lahore, Punjab, Pakistan Visual Sync Full time3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Visual SyncHR Generalist | Talent Management | Compensation & Benefits | Technical & Non-Technical Recruitment | HR Operations & ServicesHiring on behalf of friendTitle: Sales Agent for Truck Dispatch Campaign – Devine...
-
System Support Engineer
20 hours ago
Lahore, Punjab, Pakistan OLX Pakistan Full timeJob ResponsibilitiesAnalyze functional problems and determine feasible techniques/requirements for expedited solutions.Configure servers, perform backups, and ensure full system readiness.Utilize network management tools (e.g., SolarWinds) to monitor, evaluate, and report on WAN/LAN health statistics.Diagnose and troubleshoot Wi-Fi networks and connected...