Help Desk Agent

2 days ago

Lahore, Punjab, Pakistan Sage Freight Full time 45,000 - 55,000 per year

Sage Freight is seeking a
Help Desk Agent
to join our team in Lahore, Pakistan. This role is integral to ensuring smooth business operations by providing timely technical support to both our Pakistan-based employees and US-based staff. The successful candidate will first gain hands-on operational experience on the floor to understand our processes before fully transitioning into the help desk function.

Key Responsibilities
Technical Support & Repairs

  • Diagnose and troubleshoot hardware and software issues for employees in Pakistan.
  • Provide remote IT assistance to US-based staff.
  • Repair or replace defective components such as docking station power supplies, cables, and peripherals.
  • Assist with network connectivity issues and system configurations.

Internal Tools Support

  • Provide technical support for in-house applications developed by Sage Freight.
  • Gain a thorough understanding of Sage Freight's order and shipment management processes to offer informed assistance.
  • Collaborate with the IT team to identify recurring issues and enhance system reliability.

Employee Assistance (Pakistan & US)

  • Support US-based employees with troubleshooting requests, software installations, and access-related concerns.
  • Communicate effectively across time zones to resolve IT issues promptly.

Operational Experience

  • Work across different operational roles within the company to develop a comprehensive understanding of business functions.
  • Leverage firsthand knowledge to improve IT support processes.

Assembly & Physical Tasks

  • Assemble and set up desks, monitor mounts, racks, and other office equipment.
  • Safely handle and transport equipment weighing up to 75 lbs (approximately 34 kg).

Qualifications

  • Strong English communication skills (verbal and written) to support both local and US-based employees.
  • Previous experience in a help desk, IT support, or troubleshooting role preferred.
  • Ability to diagnose and resolve basic hardware and software issues.
  • Willingness to learn and support proprietary in-house applications.
  • Strong problem-solving skills with the ability to work independently.
  • Capable of performing physically demanding tasks and handling equipment safely.

This is a
full-time, onsite role
based in
Lahore, Pakistan
, with working hours from
5:00 PM to 2:00 AM PKT (Monday to Friday) We might have rotating timings too.

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