Debt Resolution Specialist

4 weeks ago

Lahore, Punjab, Pakistan ClearGrid Full time

Job Type: Full-time
Job Summary:
The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities:

  1. Debt Collection:

    • Manage and directly handle debt recovery efforts for overdue accounts.
    • Develop and implement tailored debt resolution strategies based on customer circumstances.
    • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.

  2. Customer Relationship Management:

    • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
    • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
    • Resolve disputes and complaints while upholding a positive image for the company.

  3. Compliance and Regulation:

    • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
    • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.

  4. Performance Monitoring and Reporting:

    • Track personal performance metrics, including recovery rates and customer engagement.
    • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
    • Regularly assess and adjust collection strategies to meet company recovery goals.

  5. Operational Efficiency:

    • Continuously seek ways to streamline debt collection processes for improved productivity.
    • Utilize collection software and tools to track progress and maintain accurate records.

  6. Collaboration and Stakeholder Management:

    • Work with internal teams to coordinate and support the overall debt recovery process.
    • Collaborate with external agencies or partners as needed to facilitate collections.

Qualifications:

  • Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
  • In-depth knowledge of debt collection laws, regulations, and best practices.
  • Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
  • Proficiency in debt collection software and tools.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Ability to handle high-pressure situations and manage customer concerns professionally.

Preferred Qualifications:

  • Certification in debt collection or related field.
  • Fluency in Arabic, English, Urdu or Hindi.
#J-18808-Ljbffr

  • Debt Recovery Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:\The Debt Recovery Specialist is responsible for managing the recovery of overdue accounts. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations.\Key Responsibilities:\\Manage and directly...

  • Debt Recovery Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly motivated and skilled Debt Recovery Specialist to join our team. The ideal candidate will have a strong ability to work with customers, communicate effectively, and navigate complex situations.The Debt Recovery Specialist will be responsible for achieving agreed targets of recovery, identifying debtors requiring...

  • Debt Recovery Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    To excel in this role, you will be responsible for recovering amounts from international issued credit cards, personal loans, and home loans.Key ResponsibilitiesMeet monthly base targets to ensure timely recovery of outstanding debtsTrack customer calls and coordinate with customers or their relatives for settlementsInteract with bank officials of given...

  • Skilled Debt Recovery Agent

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DetailsThis is an exciting opportunity to join our organization as a Debt Recovery Specialist. We are looking for a skilled and dedicated individual to take on the challenging role of collecting debts from defaulting customers.The successful candidate will have experience in debt recovery, excellent communication skills, and the ability to work under...

  • Debt Recovery Specialist

    1 day ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryThis is a Manager Recovery role that focuses on achieving targets of recovery and identifying debtors requiring follow-up action. The successful candidate will maintain effective contact with defaulting debtors, proceed with legal proceedings as necessary, and provide regular reporting.Frequent travel may be required to resolve issues with...

  • Complaint Resolution Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We require an experienced Customer Experience Specialist to join our team.Key Responsibilities :Act as the first point of contact for client complaints and concerns.Provide training and guidance to staff on best practices for customer interactions.Requirements :Minimum 5+ years of experience in a customer service or complaints resolution role, preferably...

  • Resolution Expert

    1 day ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for a highly skilled and detail-oriented individual to join our team as a Customer Support Specialist. This role involves working closely with customers to resolve their queries and ensure that they have a positive experience. The successful candidate will possess strong analytical and problem-solving skills, as well as excellent communication...

  • Debt Recovery Specialist

    1 day ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Role Description:Leads the recovery function and oversees the team of recovery officers.Owns and manages recovery activities from start to finish.Tracks and maintains accurate records of all collections and recoveries.Develops and implements training programs for the Recovery Team.Ensures high levels of reliability and adherence to schedules.Regularly...

  • Default Resolution Expert

    1 day ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job RequirementsTo succeed in this Manager Recovery role, you must have a proven track record in debt recovery, excellent communication and negotiation skills, and knowledge of relevant legislation and best practices.A key aspect of this job is your ability to work effectively with defaulting debtors, establish clear expectations, and negotiate settlements....

  • Overdue Account Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:\The Overdue Account Manager plays a crucial role in ensuring the timely recovery of overdue accounts. To succeed in this position, one must possess expertise in debt collection, a deep understanding of recovery strategies, and exceptional communication skills.\Key Responsibilities:\\Directly manage and handle debt recovery efforts for...