
Debt Recovery Specialist
4 days ago
Job Description:
\The Debt Recovery Specialist is responsible for managing the recovery of overdue accounts. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations.
\Key Responsibilities:
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Manage and directly handle debt recovery efforts for overdue accounts.
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- Develop and implement tailored debt resolution strategies based on customer circumstances.\
- Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.\
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Customer Relationship Management:
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- Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.\
- Address complex or escalated customer accounts, working toward effective and amicable resolutions.\
- Resolve disputes and complaints while upholding a positive image.\
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Compliance and Regulation:
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- Ensure adherence to all relevant debt collection laws, regulations, and company policies.\
- Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.\
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Performance Monitoring and Reporting:
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- Track personal performance metrics, including recovery rates and customer engagement.\
- Prepare and present reports on recovery activities, outlining key results and areas for improvement.\
- Regularly assess and adjust collection strategies to meet goals.\
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Operational Efficiency:
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- Continuously seek ways to streamline debt collection processes for improved productivity.\
- Utilize software and tools to track progress and maintain accurate records.\
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Collaboration and Stakeholder Management:
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- Work with internal teams to coordinate and support the overall debt recovery process.\
- Collaborate with external agencies or partners as needed.\
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