Overdue Account Manager

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Description:

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The Overdue Account Manager plays a crucial role in ensuring the timely recovery of overdue accounts. To succeed in this position, one must possess expertise in debt collection, a deep understanding of recovery strategies, and exceptional communication skills.

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Key Responsibilities:

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  • Directly manage and handle debt recovery efforts for overdue accounts.

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    • Develop customized debt resolution strategies based on customer circumstances.\
    • Negotiate with delinquent customers to achieve settlements, payment plans, or full debt recovery.\
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    Customer Relations:

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    • Maintain professional relationships with customers, balancing firm collections with customer empathy.\
    • Address complex or escalated customer accounts, striving for effective and amicable resolutions.\
    • Resolve disputes and complaints while maintaining a positive image.\
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    Laws and Regulations:

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    • Ensure adherence to relevant debt collection laws, regulations, and policies.\
    • Stay informed on industry trends and legal changes to ensure best practices in debt resolution.\
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    Performance Metrics and Reporting:

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    • Monitor personal performance metrics, including recovery rates and customer engagement.\
    • Prepare and present reports on recovery activities, highlighting key results and areas for improvement.\
    • Regularly assess and adjust collection strategies to meet goals.\
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    Efficiency and Productivity:

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    • Seek continuous improvements in debt collection processes for enhanced productivity.\
    • Utilize software and tools to track progress and maintain accurate records.\
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    Collaboration and Partnerships:

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    • Collaborate with internal teams to support the debt recovery process.\
    • Partner with external agencies or organizations as needed.\

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