Assistant Manager Consumer Affairs

2 days ago

Karachi, Sindh, Pakistan K-Electric Full time

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Our employees are our company's greatest asset - they are our real competitive advantage. We possess immense power of innovation, imagination, and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Job Purpose
  • Assist DGM in groundwork for assignments such as collecting data from relevant departments and having initial kick-off meetings with relevant teams.
  • Ensure that Policies / SOPs related to New Connection, Net Metering, Customer Services, and other regulatory matters are adequately reviewed, and any discrepancies are highlighted to the business for correction.
  • Coordinate and collate ad-hoc information/report requests by NEPRA.
  • Prepare business cases for seeking clarifications from NEPRA on issues that are not explicitly clear or mentioned in various NEPRA regulations, including but not limited to the Consumer Service Manual, Tariff Terms and Conditions, and Consumer Eligibility Criteria.
  • Collect data, perform groundwork, and coordinate with relevant stakeholders for filing reviews of NEPRA decisions/directives.
  • Develop creative, solution-based proposals for issues where regulations are silent by conducting detailed research and analysis on practices of other DISCOs and economies to present solutions/recommendations for further approval.
  • Provide basic regulatory advice to KE departments seeking guidance on NEPRA rules, regulations, and SOPs.
  • Complete all tasks, assignments, and delegations from GM and DGM RA in a timely manner.
Education and Relevant Experience

Bachelor's in Business Administration/ACCA/LLB with at least 3 years of experience.

Knowledge
  • Ability to collect, collate, analyze, and present data meaningfully.
  • Basic knowledge of NEPRA rules, regulations, and applicable documents.
  • Good drafting skills for concise responses.
  • Financial acumen and ability to analyze numerical data.
  • Effective communication and coordination skills across all organizational levels and with external stakeholders.
Skills
  • Fast learner and quick adaptability.
  • Ability to work under pressure and meet tight deadlines.
  • Relationship management skills.

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, disability, race, religion, gender, marital status, or any other characteristic protected by law.

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