Consumer Complaint Resolution Specialist

Job SummaryWe are seeking a highly experienced professional to join our team as a Deputy Chief Manager – Complaints. This role requires expertise in regulatory frameworks, compliance, and complaint resolution.This is a key leadership position that involves overseeing the complaints resolution process, ensuring timely and accurate processing of cases, and...

Complaint Resolution SpecialistWe are seeking a highly skilled CA/ACMA or ACCA/MBA professional with at least 4-6 years of experience. The ideal candidate will have a deep understanding of the regulatory framework and be able to manage complaints effectively.ResponsibilitiesManage responses to consumer complaints from OGRA, ensuring adherence to standard...

Job DescriptionWe are seeking a CRM Coordinator to join our team. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to handle multiple tasks simultaneously.ResponsibilitiesManage customer complaints and ensure timely resolution and follow-up.Handle sales of companion products and assist clients...

The Ideal CandidateWe're seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences.Main Responsibilities:Respond promptly and professionally to customer inquiries and complaints.Utilize active listening skills to understand customer needs and concerns.Collaborate with internal stakeholders to...

Senior Complaints Resolutions OfficerThe successful candidate will be a seasoned CA/ACMA or ACCA/MBA professional with a minimum of 4-6 years of experience. They will possess excellent knowledge of rules and regulations and be able to handle complex complaints efficiently.Main ResponsibilitiesReview responses to consumer complaints from OGRA, ensuring they...

We need a skilled customer support representative who can effectively communicate with customers and resolve their concerns.The successful applicant will have a graduate degree and experience in using Excel for data management.Responsibilities will include responding to customer inquiries, resolving complaints, and providing exceptional customer service.A...

Key ResponsibilitiesAs a Deputy Chief Manager – Complaints, your key responsibilities will include:Reviewing responses to consumer complaints received from OGRA, ensuring compliance with standard rules and regulations;Evaluating passing unregistered gas (PUG) complaints and taking necessary actions required for resolving the complaints as per the standard...

About Regulatory Communications:This role supports the Regulatory Affairs team by ensuring accurate and timely management of regulatory communications, including complaint handling, correspondence tracking, data preparation for hearings, and record keeping.The successful candidate will facilitate smooth regulatory interactions with NEPRA by coordinating...

Join to apply for the Senior Officer Consumer Affairs role at K-Electric.Our employees are our company's greatest asset—they are our real competitive advantage. We possess immense power of innovation, imagination, and a desire to attract and retain the best; provide them with encouragement and stimuli, and make them feel that they are an integral part of...

About the RoleIn this critical position, you will be responsible for reviewing responses to consumer complaints, evaluating passing unregistered gas (PUG) complaints, and taking necessary actions to resolve them in accordance with standard rules and regulations.You will also be responsible for reviewing cases of gas theft claims, obtaining relevant...