Manager IT Service Management

2 days ago

Islamabad, Islamabad, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.

PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development-driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.

IN THIS ROLE YOU WILL

  • Primarily the position is responsible for Fulfilling the role of Change Coordinator for complete vertical of Data Center, Cloud & IT Services looking after the Pre-CABs, evaluating on the changes for whole vertical, coordinating with all stakeholders, arranging for the CABs and acting as the focal point for complete change management process.
  • Leading the change management for this big domain needs certain depth and experience with the person along with strong coordination & communication.
  • Leading and ensuring the smooth execution of all the internal and external Audits for Platform & Infrastructure services teams with timely addressing of audit observations. In addition to this, the role will be keeping track of all the conducted audits within whole vertical, keeping strong follow-ups and management representation on raised observations of all the internal and external audits.
  • Improving the efficiency and effectiveness of Service Management through centralized communication within the vertical of Data Center, Cloud & IT services and special event management during national events ensuring the business continuity.

HOW CAN YOU EXPRESS YOUR TALENT

  • Effective Change management for domains of Data Center, Cloud & IT Services leading the role of change coordinator
  • Audit Management, follow ups and tracking for domains of Data Center, Cloud & IT Services
  • CMDB Update and administration
  • Documentation and process design for the requirements of QMS, BCM and Governance teams having complete BCP Drills conducted
  • Vulnerability assessment for all the domains of Platform & Infrastructure services and regular tracking for addressal of reported vulnerabilities within timelines
  • KPI monitoring and reporting through monthly OSF Dashboard for all platform & Infrastructure Services domains

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

  • Graduate/Post-graduate degree in computer sciences or Engineering discipline

Experience:

  • Good understanding and experience of IT Service Management
  • Good understanding of IT Infrastructure and services

Competencies:

  • IT Service Management
  • IT Platform & Infrastructure Services
  • Governance, QMS, Business continuity
  • Audit Management
  • Process Design and Revamp
  • CMDB Management

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

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