Customer Service Representative

6 days ago

Lahore, Punjab, Pakistan HiredSupport Full time

Direct message the job poster from HiredSupport

HR Manager | Customer Services Supervisor | Quality Assurance Specialist | Trainer | Customer Services Specialist | Customer Success | Customer…

Who we are:

HiredSupport is a premier Business Process Outsourcing (BPO) company, transforming businesses since 2016. We partner with companies globally, across diverse industries—from innovative startups and dynamic eCommerce platforms to leading SaaS providers, retail giants, and IoT pioneers. Our mission is clear: to help brands and businesses slash costs, elevate customer satisfaction, drive sales growth, and boost productivity.

With a robust suite of services including live chat, phone sales, and comprehensive back-office support, HiredSupport combines unparalleled expertise with cutting-edge resources to ensure our clients' business thrives.

What we're looking for:

We're looking for responsible and professional customer service reps for phone, email, and live chat support projects. Prior experience in international customer service campaigns is a plus but not required. Candidate must have an American or neutral accent, adequate typing speed, and must be able to write English with proper grammar, sentence structure, and punctuation. Available shift timings are 6 PM to 2 AM (Evening) or 2 AM to 10 AM (Night).

This is an on-site position, so if you can only work remotely, this job is not for you.

Our requirements:

  • Commitment to working dependably and reliably on assigned project(s) as per shift schedule
  • Ability to empathize with customers, and use intuition to provide an appropriate resolution depending on the customer's state of mind
  • Ability to speak English fluently with a neutral or American-sounding accent.
  • Ability to communicate freely with customers in English over phone, live chat and email
  • Ability to communicate professionally with clients on Slack, Skype, or Teams
  • Ability to write friendly yet professional emails free of grammatical, punctuation, or spelling errors. We encourage the use of Grammarly or other writing aids as a helping hand
  • Ability to touch type at 55 WPM or more
  • Ability to learn new software and subject matter quickly
  • Willingness to work in our office in the evening or night hours.

What we offer:

  • Performance Based Incentive
  • A comfortable office with a dedicated break room where you can relax, recharge, or game on Xbox Series X
  • A laid-back atmosphere built on trust, free of micromanagement
  • The opportunity to supercharge your customer service career by working with a variety of international brands
  • A front-row seat to the latest trends, cutting-edge tools, and best practices in the customer service industry
  • Mentorship from people who've seen and done it all

How to apply:

Apply through LinkedIn. You will be contacted and asked to submit a short assessment along with a voice sample. Based on your answers, you may be invited to a virtual or in-person interview.

We are an equal-opportunity employer committed to making all employment decisions based on merit & capability. We value talent and are committed to our team's happiness & career growth. If you consider yourself a good fit, don't hesitate to apply.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesOutsourcing/Offshoring

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