Business Relationship Manager

2 weeks ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Department & Function: Govt. & Corporate Sales North

Position: Business Relationship Manager

Location: Islamabad - North

Reporting to: Manager Strategic Sales

Job Type: Permanent

Job Purpose:

  • To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region.
  • Portfolio growth & retention.

Job Responsibilities:

  • Meeting Monthly Sales Targets regarding Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud/International Business segments.
  • Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base.
  • Seeking new business ventures.
  • Developing customized solutions for the corporate sector.
  • Ensuring the clearance of outstanding amounts from existing customers.
  • Developing customized solutions for the corporate sector.
  • Meeting monthly assigned sales targets.
  • Exploring and driving new growth avenues through an existing client base.

Customer Retention/CHURN:

  • Prevention, Retention & churn management for assigned portfolio.
  • Meet the assigned churn targets.
  • Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams.
  • To retain, service & grow large & SME accounts.
  • Achievement of assigned regional sales & service targets.
  • Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints.
  • Responsible for providing monthly invoices to the tagged portfolio & billing collection management.
  • Timely identification of problems and duly managing customer service establishments that lead to new referrals.
  • Revenue assurance as per management's assigned targets.
  • Ensure smooth customer handling and customer experience management.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

  • Candidate must have a minimum of a Bachelor's Degree. However MBA degree will be preferred

Work Experience:

  • 2 to 3 years of experience in relevant field.

Skills – Generic:

  • Team Leadership Skills.
  • Time Management Skills.
  • Analytical, Negotiation, Relationship building & Customer engagement skills.
  • Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner.
  • Written communication skills, must be able to write professional emails for internal & external customers.
  • Problem solving & customer engagement approach.
  • Innovative & proactive, self-motivated & flexible.
  • Proficiency in Microsoft Office Suite.

Skills – Job Specific:

  • Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred.
  • Able to compare telecom operator packages & able to show the comparative advantages to customers.
  • Specializing in Portfolio Management & Collection.
  • Good with numbers, price comparisons & ability to drive retention & new business in the Government & Corporate market.
  • Good market reach & having relationships with business groups & Government Offices in Islamabad.
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