Relationship Manager

Job Summary

Drive sales growth by achieving targets and soliciting new Small and Medium Enterprise customers in line with the Bank's sales strategy. Keep customers informed of products, services, promotions, and cross-sell to expand the SME portfolio. Grow and maintain a potential customer base for business development while ensuring adherence to risk and policy standards in managing the existing client base.

Key Responsibilities

• Achieve the agreed sales target as set by the Team Leader.
• Solicit new customers according to the Bank's sales policy, strategy, and targets.
• Ensure strict adherence to Account Opening procedures as per policies and guidelines.
• Provide the highest level of customer service and responsiveness to Consumer Banking Customers.
• Visit existing Business Banking Customers for relationship deepening.
• Assess the needs and problems of existing customers and guide them to the best solutions for their queries and concerns.
• Monitor customers' fund movements and identify when customers fall below criteria levels.
• Follow the sales management process regularly and submit required reports to the Branch Manager promptly.
• Coordinate with Operations staff to provide prompt and excellent service to customers.
• Maintain high standards of know-your-customer documentation.
• Manage the credit portfolio efficiently, ensuring zero expired facilities.
• Maintain the branch premises' hygiene, cleanliness, and comfort.
• Monitor AML reports and respond to them daily, weekly, and monthly, highlighting suspicious activities.
• Monitor suspicious transactions and activities, ensuring timely closure of STRs.
• Follow AML guidelines to ensure compliance and avoid audit issues.
• Raise staff awareness through training and implement policies on MLP via master classes and training programs.
• Properly and timely dispose of exceptions from MLP reports.
• Track and escalate backlogs such as STRs, Customer Due Diligence expiries, and AML queries.
• Provide personalized service to Business Banking Customers.
• Acquire additional business in relationships, liabilities, and assets from the target market.
• Achieve business, revenue, and target goals for Business Banking, adhering to global standards.
• Generate revenue for Core Branch Banking.
• Maintain portfolio health, quality, retention, and growth.
• Continuously review and improve processes, resources, and procedures to meet service standards.
• Engage in customer retention efforts, including complaint resolution.
• Coordinate among branch units to provide integrated solutions to customers.

Skills And Experience

• Sales and Customer Acquisition
• Customer Service and Relationship Management
• Monitoring and Reporting
• Compliance and Risk Management
• Operational Excellence
• Business Growth and Revenue Generation
• Process Improvement and Customer Retention

About Standard Chartered

We are an international bank committed to making a positive difference. With over 170 years of history, we foster a culture of challenge, growth, and diversity. We value your unique talents and invite you to join us in driving commerce and prosperity through our inclusive values.

Together We

• Do the right thing, act with integrity, and prioritize clients.
• Strive to improve, innovate, and simplify.
• Work collectively, embracing diversity and inclusion to build for the long term.

What We Offer

We offer a competitive salary and comprehensive benefits supporting your wellbeing, including retirement, medical, and life insurance, flexible benefits, generous leave policies, flexible working arrangements, wellbeing support, continuous learning opportunities, and a diverse, inclusive work environment.