IT Systems Administrator

3 weeks ago

Lahore, Punjab, Pakistan Contour Software Full time
About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

Position Summary

The IBMi Systems Administrator is a critical role and works in the DIS IT Cloud Operations team, supporting DIS IT and ASP Cloud Hosting infrastructure and systems to ensure the environments are secure, reliable, scalable, and efficient.

Primary responsibilities include evaluation, implementation, and support of IBMi systems and Power Server based solutions for DIS production systems and applications. This includes hardware/virtual configurations, custom software implementation, systems design, data protection, performance and process improvement, and systems documentation.

This position is also responsible for planning and executing small-to-medium scale projects within the Cloud Operations team. Typical projects would include new business unit initiatives and updates to existing products and services that require planning, incredible attention to detail, and flawless execution.

Responsibilities
  • Installation, configuration, and management of IBMi server and associated technologies
  • Responsible for the physical and virtual implementation, performance, integrity, security, documentation, monitoring, and data/system protection, and support for IBM systems, including Power server and storage.
  • Systems Administration and Support - executes day to day maintenance tasks including problem determination and resolution, as well as root-cause analysis. Responsible for responding to live site issues and for executing software, platform, and configuration changes. Support direct customers as needed in a support escalation role.
  • Documentation and Training - provides and maintains documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans, and training information for both Site Integration and Service Operations Center staff.
  • Systems Management ensures the use of performance data and historical metrics to effectively plan for growth needs, plan upgrades, migrations, and optimizations, new implementations, identify and resolve efficiency issues, and improve functionality.
  • Standards and Best Practices - participates in the development of best practices including capacity planning, monitoring, configuration, security, historical metrics, recovery strategies, and migration strategies. Responsible for validation of and adherence to these defined standards.
  • Process: participates in the continual refinement of processes and policies to ensure the highest possible performance and availability of our storage systems.
  • Serve a 24/7 on-call rotation

Competencies
  • Efficiency. Able to produce significant output with minimal wasted effort.
  • Honestly/integrity. Does not cut corners ethically. Earns trust and maintains confidences.
  • Organization and planning. Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
  • Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive.
  • Follow through on commitments.
  • Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
  • Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.
  • Attention to detail.
  • Persistence. Demonstrates tenacity and willingness to go the distance to get something done.
  • Proactivity. Acts without being told what to do. Brings new ideas to the company.

Qualifications
  • College degree in a computer discipline, or equivalent applicable experience.
  • 5+ years' experience in an IT/Cloud Operations department
  • Experience supporting IBMi/AS400 system administration and support experience, including HMC, LPAR, VIOS, etc.
  • Experience with IBMi/AS400 operating system and associated technologies.
  • Experience with IBM Power series servers (IBM SAN and switching a plus)
  • Experience with securing, monitoring, and protecting IBMi systems.

Exciting Benefits We Offer
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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