Director of Professional Services

1 week ago


Lahore, Punjab, Pakistan Confiz Full time

As the Director of Professional Services, you will lead a portfolio of projects with over 100 people, taking full ownership of P&L and driving profitability through effective project management, client relations, and team leadership. You will be responsible for ensuring the timely and high-quality delivery of fixed-price projects while managing risks and customer satisfaction. In addition, you will lead pre-sales activities, strategizing and creating winning bids by aligning business needs with our service offerings.

Responsibilities:

  1. Ownership of P&L: Take full ownership of P&L for your portfolio of projects, managing teams of 100+ people and ensuring profitability.
  2. GM and Fixed-Price Delivery: Ensure Gross Margin (GM) and profitability of fixed-price projects through efficient timeline management, risk mitigation, and customer relationship management.
  3. Pre-sales Leadership: Lead and strategize pre-sales activities independently. Engage relevant SMEs as needed, ensuring a deep understanding of customer business needs to create winning bids.
  4. Team Management: Manage and mentor a team of up to 5 project managers, including people management responsibilities. Drive excellence in project execution and operational efficiency.
  5. Talent Acquisition: Actively recruit and hire top talent to support existing projects and secure new talent augmentation engagements, ensuring scalability and talent retention.
  6. Customer & Internal Relationship Management: Build and maintain excellent relationships with customers and internal teams, including HR, Finance, and Administration, to facilitate smooth project execution.
  7. Financial Acumen: Analyze income statements and key financial KPIs, including GM and contribution margin, to drive decisions that enhance financial performance.
  8. Continuous Learning & Technology Adoption: Exhibit a strong desire to continuously learn and adopt new technologies to stay ahead in the market.
  9. GenAI Enthusiasm: A strong passion for GenAI is essential, with a focus on ethically and legally using GenAI tools to improve personal and team efficiency.
  10. Independent Leadership: Demonstrate the ability to work independently, driving initiatives without the need for follow-ups or reminders.
  11. Software Delivery Expertise: Proven experience in delivering large-scale software projects for global customers with exceptional customer satisfaction.
  12. Agile Framework Mastery: Deep understanding and practical experience with SAFe, Scrum, and Kanban methodologies.

Requirements:

  1. Bachelor's degree in Computer Science, Information Technology, or related field.
  2. 10+ years of experience in software project delivery, with a strong background in managing large global customer accounts.
  3. Proven track record in leading large teams, driving project profitability, and delivering successful customer engagements.
  4. Expertise in financial management, including understanding income statements, Gross Margin, and contribution margin.
  5. Strong knowledge of Agile methodologies, including SAFe, Scrum, and Kanban.
  6. Exceptional leadership and team management skills.
  7. Strong business acumen with the ability to drive P&L.
  8. Excellent customer relationship management and internal collaboration.
  9. Strong problem-solving abilities and risk management expertise.
  10. Proficient in managing fixed-price projects and driving operational efficiency.
  11. Enthusiastic about GenAI and new technologies, with a focus on ethical implementation.
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