
E-commerce Assistant
4 weeks ago
Location: Office-based – GIGA Mall, Islamabad
Job Type: Full-Time (On-site)
Shift Timing: 1:00 PM to 10:00 PM (PST) | 9 Hours Daily
About the Role: We are seeking a proactive and experienced Customer Service Representative to join our dynamic e-commerce team. This is a full-time, office-based position requiring a candidate with exceptional communication skills, a strong command of the English language, and solid experience in the e-commerce customer service domain.
Responsibilities- Handle customer queries through calls, emails, and live chats in a professional and timely manner
- Manage order processing, including placing, tracking, and backordering
- Communicate with customers and suppliers to resolve order or product-related concerns
- Ensure accurate and timely responses to customer service tickets
- Monitor e-commerce platforms for new orders and updates
- Maintain a high level of customer satisfaction and uphold the company's reputation
- Work closely with the fulfillment and operations team to ensure smooth order processing
- Must be based in Rawalpindi or Islamabad (Applicants from other cities or seeking remote work will not be considered)
- Minimum 2-3 years of experience in customer service, preferably in e-commerce (Amazon, eBay, Shopify, Showired, WooCommerce, etc.)
- Only experienced candidates in ecommerce customer service industry will be considered (virtual assistant, call center representative, account manager, portal manager, ticket handlers etc)
- Exceptional English communication skills – both verbal and written
- Strong problem-solving abilities with a customer-first approach
- Familiarity with order management systems and customer service tools
- Ability to work independently and handle multiple tasks efficiently
- Punctual, reliable, and a team player
- Competitive salary based on experience
- Opportunity to work in a growing and fast-paced e-commerce environment
- Supportive team and management
- On-the-job learning and career growth opportunities
- Travel: 100% willingness to travel (as applicable)
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Marketing and Sales
- Industries: IT Services and IT Consulting
Interested candidates who meet the above criteria should submit their updated CV
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