E-Commerce Support Agent

2 weeks ago


Karachi, Sindh, Pakistan Collabrains Pvt. Ltd. Full time
Job Description:

Are you passionate about e-commerce and looking for an opportunity to contribute to a growing business? We are seeking motivated E-Commerce Support Agents to join our team for evening shifts. In this role, you will handle customer service tasks, process orders, manage inquiries, and support the overall day-to-day operations of our e-commerce platform.

Responsibilities:
  1. Respond to customer inquiries via email, chat, and other channels
  2. Assist in processing orders, returns, and exchanges
  3. Troubleshoot customer issues and provide solutions promptly
  4. Coordinate with suppliers and shippers for order fulfillment
  5. Manage product listings, inventory updates, and ensure data accuracy
  6. Monitor shipping statuses and provide updates to customers
  7. Support the team with other e-commerce-related tasks as needed
Requirements:
  1. Experience in e-commerce, customer support, or related fields (preferred but not required)
  2. Strong communication skills (written and verbal)
  3. Ability to multitask and work efficiently in a fast-paced environment
  4. Proficiency in Microsoft Office, Google Suite, and basic e-commerce platforms
  5. Attention to detail and problem-solving skills
  6. Must be available to work the 6:00 PM to 2:00 AM shift
Benefits:
  1. Competitive salary
  2. Flexible working environment (on-site)
  3. Growth opportunities within the company
  4. Training and support for professional development

Job Type: Full-time

Pay: From Rs25,000.00 per month

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