E-Commerce Sales and Strategy Specialist

2 days ago


Karachi, Sindh, Pakistan GE Solutions Full time

GE Solutions is committed to delivering exceptional customer support and growing our business through strategic partnerships. We are seeking an E-Commerce Sales and Strategy Specialist to lead our efforts in the US/UK region.

The ideal candidate will have a minimum of 1 year of experience in customer support management and excellent communication and interpersonal skills. They will analyze customer data to improve customer experience, leading to sustainable business growth.

This role requires a self-starter who can plan and initiate different strategic processes to handle customers on various e-commerce platforms such as eBay, Amazon, Walmart & others. The successful candidate will provide accurate, valid, and complete information by using the right methods and answering calls professionally and providing solutions to the customer.

Responsibilities:
  1. Manage the entire customer support team.
  2. Analyze customer data to improve customer experience.
  3. Provide solutions to complex customer cases.
  4. Suggest ways to enhance customer experience.

What We Offer:

A competitive salary package, health insurance, yearly appraisals, and a professional learning work environment.

Requirements:
  1. A minimum of 1 year of experience in customer support management.
  2. Experience in e-commerce sales and strategy planning is a must.
  3. Knowledge about major e-commerce models like dropship and retail arbitrage along with Amazon FBA, FBM, and PL.
  4. Excellent communication and interpersonal skills.


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