Customer Service

4 weeks ago


Faisalabad City Tehsil, Pakistan TTG-The Technology Group Full time

As a Customer Service Representative (CSR), you will be the frontline point of contact between the company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally. You will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring customer satisfaction.

Key Responsibilities:
  1. Handle inbound and outbound customer calls, emails, and live chat inquiries.
  2. Provide product and service information to customers, resolving any questions or concerns they may have.
  3. Assist customers with order placements, returns, billing inquiries, and account management.
  4. Address customer complaints and provide appropriate solutions and alternatives in a timely manner.
  5. Follow communication procedures, guidelines, and policies.
  6. Document customer interactions and maintain accurate customer records.
  7. Collaborate with other departments to resolve complex issues and ensure smooth operations.
  8. Continuously strive to improve customer satisfaction and enhance the customer experience.
Requirements:
  1. Strong communication skills, both verbal and written.
  2. Ability to listen actively and empathize with customers.
  3. Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
  4. Proficiency in using customer service software, CRM tools, and other related technologies.
  5. Strong organizational and multitasking abilities.
  6. Ability to work in a fast-paced environment while maintaining attention to detail.
  7. High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
Preferred Qualifications:
  1. Previous experience in a customer service role.
  2. Familiarity with the company's products and services.
  3. Ability to work in flexible shifts, including evenings, weekends, and holidays, if required.

Competitive salary with performance-based bonuses.

Comprehensive health and wellness benefits.

Paid time off and holidays.

Opportunities for career advancement and skill development.

Friendly and supportive work environment.

Fresh candidates are encouraged to apply.

This role is ideal for individuals who enjoy problem-solving, thrive on helping others, and are passionate about delivering excellent customer service.

Job Specification

Information Technology and Services - Karachi, Pakistan

#J-18808-Ljbffr

  • Faisalabad City Tehsil, Pakistan Interstate AC Service Full time

    Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, PunjabPhone: +92 316 5727772FEMALES ENCOURAGED TO APPLYNote:We might ask for your recent work contact references.To apply, please submit your resume and cover letter to hr@a1jewellers.com.Customer Service Representative (CSR)The ideal candidate will have a strong background in...


  • Faisalabad City Tehsil, Pakistan Xenix Tech Full time

    Bachelor's degree in Business Administration or related field.Commitment to customer satisfaction and service excellence.Job Description:Xenix Tech is looking for energetic and dynamic Customer Service Representatives to join our team in Faisalabad. As a Customer Service Representative, you will be the first point of contact for our clients and will be...


  • Faisalabad City Tehsil, Pakistan beBeeRepresentative Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional customer service and support to our clients.The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively...


  • Faisalabad City Tehsil, Pakistan beBeeCustomer Full time

    We are seeking a skilled and motivated individual to join our team as a Customer Service Representative.Key responsibilities include:Managing customer service inquiries over the phone and via emailIdentifying customer needs and providing effective solutionsAnswering customer queries, entering orders, and ensuring successful processingInvestigating customer...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    We are seeking a talented and motivated individual to join our team as a Customer Service Officer.About the RoleThis is an exciting opportunity for those who enjoy working with people and have excellent communication skills. The successful candidate will be responsible for providing top-notch customer service to our clients.Key ResponsibilitiesDeliver...


  • Faisalabad City Tehsil, Pakistan Locker in the City Full time

    Job Description:At Locker in the City, a growing and expanding TravelTech start-up, we are looking for a Customer Service Agent to join our team. If you have an innovative spirit, love challenges, and want to contribute to the development of a project that is changing the way people enjoy cities, this is the place for youWho are we?At Locker in the City, our...

  • Call Center Agent

    4 weeks ago


    Faisalabad City Tehsil, Pakistan Farnek Service Ltd Full time

    Job Description: Call Center Agent Online/Remote Job for Fresh Graduates in Farnek Service Ltd FaisalabadResponsibilities:Handle inbound and outbound calls professionally and efficientlyProvide excellent customer service and resolve complaintsMaintain records of customer interactions, transactions, comments, and complaintsFollow communication scripts and...


  • Faisalabad City Tehsil, Pakistan beBeeAccounting Full time

    Job Title: Customer Service RepresentativeAbout the Role:Career Institute is dedicated to empowering students with practical skills in the accounting industry. This opportunity allows you to kickstart your career in a dynamic environment where you can grow and develop your skills.Responsibilities:- Greet and assist visitors and clients.- Handle incoming...


  • Faisalabad City Tehsil, Pakistan NXUS Group Full time

    Job Description:Company: Nxus GroupLocation: Remote (Work from Home)Shift: Night Shift (11 PM PST onwards), Monday to SaturdayNxus Group, a USA-based contact center, is seeking enthusiastic and dedicated Bilingual Customer Service Representatives fluent in both English and Urdu to join our team. Our company collaborates with various businesses as a marketing...


  • Faisalabad City Tehsil, Pakistan Farnek Services Full time

    Responsibilities:Listen to customers' concerns, issues, and questionsResolve customers' concerns and answer customers' questions to your best abilityMaintain a positive attitude and calmly respond to customers' complaintsOpen new customer accountsAttract customers by promoting the product and company positively, answering questions, and addressing concerns...