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Staff/Senior Consultant MS Dynamics 365 + CRM/CE + CoE
4 weeks ago
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.
Role
We are seeking a highly skilled and experienced Microsoft Dynamics CRM/CE (Customer Engagement) Consultant to join our team. As a CRM/CE Consultant, you will be responsible for designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM)
Responsibilities
- Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE
- Lead the implementation process, including configuration, customization, data migration, and integration with other systems.
- Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE.
- Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability.
- Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed.
- Create detailed technical documentation including solution design documents, configuration guides, and user manuals.
- Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements.
- Stay updated with the latest features and updates in Microsoft Dynamics 365 CE. Continuously improve your skills and knowledge through training and certifications.
- Bachelor's degree in Computer Science, IT, or related field. Certifications in Microsoft Dynamics 365 (MB-200/MB-210) and Power Platform (PL-400/PL-600) are a plus
- 5+ years of experience with Dynamics 365 CRM/CE including implementation, customization (forms, views, workflows, plugins using C#/.NET), and system integrations via Azure Logic Apps, Power Automate, or custom APIs
- Proficient in Power Platform: Power Apps (Canvas & Model-Driven): App design, custom controls, connectors, performance tuning. Power Automate: Cloud/desktop flows, error handling, scalable integrations. Power BI: Report/dashboard creation, DAX, data modeling, and workspace governance. Dataverse: Schema design, relationships, security model, and data handling
- Hands-on experience with ALM & DevOps: Solution management, Git-based source control, Power Platform Build Tools, and Azure DevOps pipelines
- Strong grasp of Governance & Admin: Power Platform Admin Center, DLP policies, CoE Starter Kit analytics, environment strategy, licensing, capacity, and audit logging
- Technical expertise in custom development: Power Fx, JavaScript, TypeScript, .NET/C#, custom connectors, Azure Functions, Logic Apps, and API integrations
- Integration experience with SharePoint, SQL Server, Microsoft 365, Dynamics 365, REST APIs, Webhooks, and ETL tools like Azure Data Factory
- Familiarity with telemetry, usage KPIs, and CoE dashboard customization
- Experience mentoring citizen developers, writing internal how-to guides, and engaging in internal/external Power Platform communities
- Strong problem-solving, communication, and collaboration skills; able to work independently and with cross-functional teams
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