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Customer Support Specialist

4 weeks ago

Lahore, Punjab, Pakistan Iyrix Technologies Full time

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Iyrix Technologies is a custom software development company with over a decade of experience, providing innovative solutions to clients worldwide. Our expertise spans web and mobile development, big data analytics, CMS & eCommerce platforms, AR/VR/MR, and much more. Our talented teams work on groundbreaking projects that shape the future of technology.

Role Overview

We are seeking a Customer Support Specialist to join our team on a full-time, on-site basis in Johar Town, Lahore. As the first point of contact for our clients, the ideal candidate will deliver exceptional support, address inquiries, and ensure a seamless and professional customer experience.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Troubleshoot issues, providing effective solutions or escalating to the appropriate team when necessary.
  • Maintain an in-depth understanding of our products and services to offer accurate information.
  • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
  • Document customer interactions, feedback, and technical issues using internal CRM systems.
  • Collaborate with development and sales teams to enhance the overall customer experience.
  • Identify recurring issues and contribute to continuous improvements in support processes.

Required Qualifications

  • Strong communication and interpersonal skills.
  • Prior experience in a customer-facing support or service role is preferred.
  • Problem-solving mindset with the ability to remain calm under pressure.
  • Familiarity with software development processes or technology products is a plus.
  • Ability to work independently and manage multiple tasks efficiently.
  • A Bachelor's degree in Business, Communications, or a related field is a plus.

How to Apply

If you're passionate about helping others and thrive in a tech-driven environment, we would love to hear from you Please submit your resume along with a brief cover letter explaining why you're the ideal candidate for this role.

Seniority level

Entry level

Employment type

Full-time

Industries

IT Services and IT Consulting

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