Dynamics 365 Customer Engagement Deployment Lead

Dynamics 365 Customer Engagement Deployment Lead

Join to apply for the Dynamics 365 Customer Engagement Deployment Lead role at Contour Software

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Dynamics 365 Customer Engagement Deployment Lead

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About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division

Dot.cy - We are a global leading provider of world-class software solutions, built on the powerful ecosystem of Microsoft Dynamics 365.

Since our foundation in 1999, we have served more than 200 clients in their digital transformation, improving their processes, products, and customer experiences.

The Position

We are looking for Dynamics 365 Customer Engagement Deployment Lead who will participate in all phases related to the rollouts - mobilization, pre-study, and realization on activities related to Dynamics 365 Customer Engagement deployments. This position will be working tightly with development teams making sure all releases are successfully planed and performed.

The chosen individual will work out of the Contour Software Karachi/Lahore/Islamabad resource center office, as an extension of the division-based R&D department.

Roles And Responsibilities

• Plan, generate, and verify release notes; communicate updates and track changes.
• Conduct environment checks and manage deployments.
• Provide comprehensive support before, during, and after field deployments, ensuring technical issues are resolved efficiently.
• Diagnose, test, repair, any deployment issues.
• Plan and manage workflows with accuracy and minimal supervision.
• Work flexible shifts and adapt to changing schedules as required.
• Work closely with cross-functional teams, including developers, QA, and operations, to ensure seamless deployment processes.
• Maintain comprehensive documentation of deployment processes, configurations, and procedures.
• Identify areas for process improvement and implement best practices to enhance deployment efficiency and quality.
• Assess and mitigate risks associated with deployments, ensuring minimal disruption to services.
• Monitor deployment activities, generate reports, and provide regular updates to stakeholders.
• Ensure all deployment activities adhere to company policies and standards.
• Lead and coordinate incident resolution efforts related to deployments, ensuring timely and effective solutions.
• Extend Dynamics 365/CRM platform using MS Dynamics SDK and .Net Framework.
• As required, and depending on knowledge, work on delivery of tasks that have to do with the Microsoft based technologies used by the product such as ASP.NET core, Windows forms, WPF, MAUI or Xamarin.
• Provide front-end Dynamics 365 development capabilities using known JavaScript Frameworks.
  
  

Required Skills

• 7+ year experience on related stack.
• Dynamics 365 (cloud and online) on a strong, confident level.
• Technical knowledge of deployments not just on Dynamics 365 side, but also Azure Webapps, Azure API management rules etc.
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work independently, planning the workflow accurately.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Excellent analytical and problem-solving skills.
• Good English knowledge, written and oral.
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesIT Services and IT Consulting

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