Techno-Functional Consultant – Microsoft Dynamics 365

7 hours ago

Lahore, Punjab, Pakistan AlphaBOLD Full time

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities:
  • Serve as a techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services.
  • Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules.
  • Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS/Power BI reports.
  • Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs.
  • Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments.
  • Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers.
  • Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs.
  • Support CRM administration, user training, documentation, and version upgrades.
Required Qualifications:
  • 6–8 years of professional experience in Microsoft Dynamics 365/CRM implementation and solution development.
  • Hands-on expertise with:
  • Microsoft Power Platform (Power Apps, Power Automate, Power Pages)
  • Proven experience in developing custom CRM components and integrations.
  • Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration & Administration.
  • Proficient in Requirement Analysis, Project Management, and working within Agile/Scrum environments.
  • Demonstrated experience with user experience design and unified interface development.
Preferred Skills:
  • Deep understanding of Microsoft Dynamics 365 CE architecture, extensibility models, and plugin/service development.
  • Strong analytical, communication, and client-facing skills.
  • Ability to bridge the gap between business requirements and technical execution.
  • Experience leading teams, managing projects, and engaging with stakeholders at various levels.
  • Knowledge of DevOps, source control systems (TFS, Git), and CI/CD pipelines.
  • Microsoft Certifications such as:
  • Microsoft Certified: Dynamics 365 Functional Consultant Associate
  • Experience with third-party UI components like Kendo UI, Telerik, and DevExpress.
  • Experience with SugarCRM, DNS/Hosting Services, and legacy CRM integrations is a plus.
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