
Telemarketer
3 weeks ago
We are looking for an enthusiastic Telesales Agent to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. You will directly report to Sr. & Floor Manager.
A successful telesales agent must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company's clientele.
Responsibilities:
- Cold call people using a given phone directory to sell products or services
- Answer incoming calls from prospective customers
- Use scripts to provide information about the company's services
- Ask pertinent questions to understand the customer's requirements.
- Record the customer's personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company's reputation
- Keep records of calls and sales and record useful information
Proven 6 months experience as telemarketer or similar sales/customer service role
Proven track record of successfully meeting sales quotas preferably over the phone
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
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