Chief Operating Officer

3 weeks ago

Karachi, Sindh, Pakistan Creative Designs Realm Full time

The COO will be responsible for the overall operational efficiency, profitability, and growth of our skincare franchise, salon, and café businesses. This role requires a visionary leader with strong business acumen, operational expertise, and the ability to drive performance across multiple locations. The ideal candidate will have experience in hospitality, retail, or franchise management, with a passion for excellence in customer service and team leadership.

Key Responsibilities:

Strategic Leadership & Business Growth:

- Develop and execute operational strategies to drive revenue, profitability, and brand expansion.

- Identify opportunities for business optimization, cost reduction, and process improvement.

- Oversee franchise development, including new location rollouts, training, and compliance.

Operations Management:

- Ensure seamless day-to-day operations across all business units (skincare franchise, salon, café).

- Implement standardized operating procedures (SOPs) to maintain consistency and quality.

- Monitor financial performance, KPIs, and operational metrics to ensure targets are met.

- Manage vendor relationships, inventory, and supply chain efficiency.

Customer & Brand Experience:

- Uphold and elevate brand standards to ensure exceptional customer experiences.

- Address customer feedback and implement improvements to enhance satisfaction.

- Collaborate with marketing teams to align operations with branding and promotional efforts.

Team Leadership & Development:

- Lead, mentor, and inspire managers and staff across all business units.

- Foster a culture of accountability, innovation, and high performance.

- Oversee recruitment, training, and retention strategies to build a strong workforce.

Financial & Compliance Oversight:

- Work closely with the finance team to manage budgets, forecasts, and P&L accountability.

- Ensure compliance with industry regulations, health & safety standards, and franchise agreements.

Qualifications & Experience:

- 10+ years of senior leadership experience in multi-unit operations (preferably in skincare, beauty, hospitality, or retail).

- Proven track record of scaling businesses, improving profitability, and managing franchises.

- Strong financial acumen with experience in budgeting, forecasting, and P&L management.

- Exceptional leadership, communication, and problem-solving skills.

- Ability to thrive in a fast-paced, entrepreneurial environment.

- Bachelor's degree in Business Administration, Hospitality, or related field (MBA preferred).

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