Chat Support Representative

7 days ago

Lahore, Punjab, Pakistan SHJ International Full time

We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.

Responsibilities:
  1. Educating the customers regarding the services and products offered.
  2. Identifying customer's needs and helping them in understanding the services and products on Chat.
  3. Generating a Happy Customer experience to fetch positive feedback.
  4. Keeping the customers up to date with products, new features, announcements, and any new functionalities.
  5. Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.
  6. Handling multiple customers live at a time to provide assistance related to the services and products.
  7. Taking follow-up with customers to ensure their critical issues are resolved.
  8. Maintaining records for new feature requests and chat support records.
  9. Maintaining a pleasant working environment for your team.
  10. Exceptional chat support skills to emphasize the customer query.
  11. Able to react positively to situations.
Job Specification

Requirements:

  1. Excellent interpersonal and written and oral communication skills.
  2. Minimum typing speed of 45 WPM with 90% accuracy.
  3. A minimum of 50% accuracy in English comprehension.
  4. A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
  5. Handling US/Europe customers via Live chat is a Plus.
  6. A bachelor's degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
  7. Must be a team player.
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