CRM Mid Level Consultant

1 week ago

Lahore, Punjab, Pakistan Alphabold Full time
Overview

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 CRM. This role bridges the gap between business needs and technical solutions combining hands-on system configuration and development with client-facing functional consulting. The ideal candidate will possess strong business acumen, deep technical expertise, and the communication skills necessary to deliver high-quality CRM implementations and support.

Key Responsibilities
  • Lead and facilitate requirements gathering sessions with stakeholders to understand business needs and translate them into functional specifications.
  • Conduct workshops, client meetings, and system demos throughout the project lifecycle.
  • Deliver professional consulting services during Dynamics CRM implementations and support engagements.
  • Provide user training and end-user support to ensure adoption and system success.
  • Prepare functional documentation including use cases, business process flows, and solution design documents.
  • Assist in business process analysis, reengineering, and optimization using Dynamics CRM capabilities.
  • Act as the primary liaison between business users and technical teams.
  • Design, customize, and implement Dynamics 365 CRM solutions including configuration of entities, workflows, business process flows, forms, and dashboards.
  • Work on Dynamics CRM development including Web Resources, SSRS reports, and custom connectors.
  • Integrate Dynamics CRM with other Microsoft products and third-party applications.
  • Perform data migration, cleansing, and integration using tools like KingswaySoft or Informatica.
  • Provide performance tuning, troubleshooting, and ongoing technical support.
  • Participate in solution architecture design and contribute to best practices.
Required Qualifications
  • Bachelor's degree in computer science, Information Technology, or related field (master's degree is a plus).
  • 4+ years of hands-on experience with Microsoft Dynamics 365 CRM (both on-premises and cloud versions).
  • Experience working with Dynamics 365 Dataverse, APIs, and Azure integrations.
  • Proficient in using development tools such as Visual Studio, TFS, Git, or Azure DevOps.
  • Familiarity with Agile methodology and DevOps practices.
Preferred Qualifications
  • Microsoft certifications such as PL-200, MB-210, or Dynamics 365 Functional Consultant certifications.
  • Experience with the wider Microsoft Dynamics stack (AX, GP, Business Central).
  • Exposure to Power Platform components such as Power Pages, Power Virtual Agents, and Power Apps Component Framework (PCF).
  • Experience supporting 3rd-party add-ons or ISV solutions integrated with CRM.
Core Competencies
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills with the ability to interact effectively with business and technical stakeholders.
  • Ability to manage and deliver multiple tasks/projects independently or as part of a remote/distributed team.
  • Strong initiative and ownership of solution delivery and client success.
What We Offer
  • Competitive salary and benefits
  • Internet and Gym Reimbursements.
  • Company Sponsored Subsidized Lunch
  • Paid holidays and vacations.
  • Medical outpatient reimbursement and inpatient facility.
  • Opportunities to make a difference in a small, yet highly productive environment.
  • Provident Fund
  • Employee Centric Benefits and Policies
  • Company sponsored certifications
  • 5 Year service reward
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting and Information Technology
  • Industries
  • IT Services and IT Consulting

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