Project Coordinator
3 days ago
About Us
Come Learn & Grow With us
Unicorn Technology
We're top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency, which is reflected in the technology we offer.
A Diverse Team
vFairs' diverse workforce brings contributors from all over the world, each with their own skills and unique experiences.
Serving Our Communities
We believe that "No enterprise can be more successful than goodness". All employees are entitled to 2 days of paid leave annually to serve their communities through volunteerism.
Green And Global - We Walk the Walk
In 2022, we launched our Green and Global campaign to reduce our carbon footprint. We follow policies aligned with our G&G initiative and partner with OneTreePlanted to give back to the Earth.
What does being part of the vForce team look like?
An environment of inclusivity, innovation, accountability, and transparency, with no ceiling on how high you can fly with us
Learn and Grow
At vFairs, we value your career growth and aim to support your aspirations, acting as your career coach to guide you on your path.
vFairs is an all-in-one event management software that helps organizations host virtual, hybrid, and in-person events. We are committed to helping organizations inspire and delight audiences without limits of space and time. Rated #1 by our customers on review sites like G2, Capterra, and SourceForge, we empower companies to create engaging, high-impact events with our technology and excellent customer support.
Company Culture
We are a diverse, remote-first team that values inclusivity, innovation, accountability, and transparency. Our culture encourages you to reach new heights
What We Do
vFairs provides an online platform that enables organizations worldwide to connect with audiences at scale, creating memorable experiences with rich 3D designs and interactive tools.
We are seeking project coordinators in the EST & Australia time zones. As a Project Coordinator, you will be responsible for the success of vFairs' customers, managing their onboarding and ongoing engagement throughout their subscription period.
You will own and manage:
- Customer onboarding experience
- Building strong relationships with customers
- Customer loyalty
- Customer product adoption
Responsibilities
- Plan, execute, and oversee inspection and testing of products to ensure quality conformance
- Assist in tracking, documenting, and reporting quality levels
- Investigate product complaints or quality issues to ensure resolution in line with company and regulatory standards
We are looking for someone who is:
- Passionate about working with customers
- Exercises sound business judgment
- Uses excellent project management skills and acts as a trusted consultant to help customers achieve their goals
Ideal Traits for This Role
- Professionalism, especially when liaising with high-level clients from renowned organizations
- Analytical skills to review trends and identify growth opportunities
- A consultative mindset to assess client potential and develop success strategies
Skills & Personal Traits
- Ownership: proactive in ensuring client success
- Flexibility: willing to work weekends/public holidays as needed
- Multi-tasking: able to prioritize in a dynamic environment
- Experience: 0-1 year in customer support, project management, or client relations
- Tech-savviness: familiarity with Google Workspace tools
- Communication: excellent written and verbal skills adaptable to clients
- Degree: preferably in CS or Software Engineering
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